Client Success Manager

Posted 2024-10-17

💎 Seniority level: Manager, 3+ years

📍 Location: United States

🔍 Industry: Public safety and data analytics

🏢 Company: ForceMetrics👥 11-50 GovTech Information Services Government Analytics Data Visualization Public Safety Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisProject CoordinationCross-functional Team LeadershipBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Proven ability to build and manage relationships internally and externally, preferably in a B2G SaaS environment.
Previous experience in public safety.
Passionate about customer success with a client-centric approach, focused on growth through empathy, customer engagement, and active listening, driving operational efficiency and ROI.
Proactive approach to customer management. Deep ability to understand customer needs to develop tailored strategies which result in increased adoption, renewals, and customer satisfaction.
Team player mindset, contributing to overall team success and morale.
Analytical thinker. Skilled in using data to measure client health and influence outcomes.
Poised under pressure, tactful, professional demeanor.
Strong follow through. Able to manage multiple projects at once.
Familiar with customer success methodology and results-driven initiatives.
A track record of success in renewal & expansion strategies using analysis.
Proficient in strategic planning & execution.

Responsibilities:

Help solve real-world public safety and societal problems with your deep familiarity of the ForceMetrics platform and its unique uses and advantages.
Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach outs.
Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
Represent ForceMetrics at industry events and conferences.

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Client Success Manager

Requirements:

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