Client Success Manager

Posted 2024-11-07

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💎 Seniority level: Manager, Previous experience managing an assigned book of business

📍 Location: US

💸 Salary: 55000 - 70000 USD per year

🔍 Industry: Marketing and technology for real estate

🏢 Company: Ylopo

🗣️ Languages: English

⏳ Experience: Previous experience managing an assigned book of business

🪄 Skills: Coaching

Requirements:

Previous experience managing an assigned book of business in customer service, coaching, training, sales, or account management roles within a real estate environment.
Ability to provide specific examples of recommendations leading to upsell and cross-sell opportunities.
Experience working in fast-paced, dynamic environments.
Proactive and goal-oriented mindset.
Strong work ethic and consistent work habits.
Technical and organizational skills.
Ability to multitask and meet deadlines.
Strong written and verbal communication skills and attention to detail.
Positive demeanor and trustworthy character.
Initiative to see projects through to completion.
Understanding of real estate and related systems.
Undergraduate degree preferred.

Responsibilities:

Manage client relationships within an assigned book of business.
Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations.
Communicate with clients via phone and email to provide high-level customer support.
Develop strong client relationships to enhance retention.
Address escalated issues and troubleshoot problems.
Follow up with clients to ensure satisfaction.
Collaborate with product support to resolve issues.
Proactively evaluate client health and schedule check-in calls.
Complete special projects and gain expertise in the product.
Collaborate with various teams on special projects.

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Client Success Manager

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