Client Success Manager

Posted 2024-10-08

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

🔍 Industry: Energy transformation, energy efficiency

🏢 Company: Resource Innovations

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementData AnalysisProject CoordinationData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

3+ years of experience in project coordination, project management, or transition management.
Demonstrated ability to build, track, and implement project plans.
Ability to guide the big picture at a project level while also having detail orientation at a client delivery level.
Excellent written and verbal communication skills are mandatory.
Preferred skills include advanced meeting and process facilitation skills.
Interest in sustainability and a passion for making a meaningful impact on the environment.

Responsibilities:

Builds and enacts project plans to ensure satisfaction of clients (internal and external).
Identifies client needs and translates those needs into plans for delivery.
Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff.
Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans.
Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement.
Works with peers to allocate appropriate resources for initiatives.
Facilitates internal resources and activity necessary to effectively deliver tangible results for clients.
Responsible for achievement of transition plans (new work) into Business Process.
Responsible for achievement of transition plans (expiring work) from Business Process.
Supports senior staff with the development of presentations and proposals.
Other duties as assigned.

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Client Success Manager

Requirements:

Responsibilities:

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