Senior Client Success Manager

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Requirements:

• 4+ years of account management experience in a fast-growing digital marketing agency.
• 2+ years of experience mentoring a team of digital account managers.
• Skilled in handling client escalations and securing new client business.
• Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, Excel).
• Excellent communication, presentation, and interpersonal skills.
• Strong conflict resolution and problem-solving abilities.
• Proficient in Google Analytics 4, Google AdWords, Microsoft Ads, Search Console.
• In-depth knowledge of current SEO & Paid Media techniques.
• Commitment to continuous learning.
• Ability to thrive in a fast-paced environment.
• Passion for helping businesses grow with a proactive attitude.
• Required certifications: Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, Google Analytics (GA4).

Responsibilities:

• Develop and oversee customized marketing strategies that exceed client goals.
• Understand clients’ businesses, goals, and challenges to become their trusted advisor.
• Foster relationships with strategic partners for RYNO’s largest clients.
• Define and drive the marketing strategy for each client.
• Provide actionable insights and recommendations based on performance.
• Communicate regularly with clients via phone, email, and Zoom meetings.
• Expand client relationships through service growth and referral generation.
• Analyze data from various platforms and create performance reports.
• Stay updated on industry trends and integrate effective marketing strategies.
• Support other account management leaders with resources and reports.
• Mentor Account Coordinators.
• Build strong relationships with clients and the RYNO team.