Client Success Manager, Tech Touch

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Requirements:

• 2+ years in a customer-facing role, particularly in customer success, account management, or technical support for SaaS or technology companies.
• Experience with CRM tools (e.g. Salesforce, HubSpot) and customer success platforms (e.g. Gainsight, Totango).
• Good to have experience in Tech Touch or High-Touch Customer Success in SaaS or B2B environments.
• Familiarity with customer success best practices (e.g. Net Promoter Score).
• Experience with data analysis tools (e.g. Google Analytics, Tableau).
• Strong passion for customer success and technology utilization.

Responsibilities:

• Drive customer success at scale through digital engagement and low-touch interactions.
• Manage a diverse portfolio of customers, ensuring they maximize value from the platform.
• Analyze customer data to identify improvement opportunities.
• Communicate effectively with customers and resolve challenges via digital touchpoints.
• Collaborate with sales, product, and support teams to enhance customer experience.