Key Account Client Success Manager

Posted 2024-10-16

💎 Seniority level: Manager, 7+ years of experience in training and talent development, 3+ years in client-facing consulting role, 3+ years of account or project/program management experience

📍 Location: Contiguous US

💸 Salary: $140,000 - $160,000 per year

🔍 Industry: Learning and development

🏢 Company: FranklinCovey

🗣️ Languages: English

⏳ Experience: 7+ years of experience in training and talent development, 3+ years in client-facing consulting role, 3+ years of account or project/program management experience

🪄 Skills: LeadershipSalesforceSharePointProduct DevelopmentStrategyPresentation skills

Requirements:

7+ years of experience in training and talent development at organization or division level.
3+ years in client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams.
3+ years of account or project/program management experience.
Excellent communication and presentation skills.
Proficient with Zoom, Teams, PowerPoint, and Outlook applications.
Demonstrated ability to manage multiple projects and priorities.

Responsibilities:

Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value.
Build strong client relationships focused on driving results and demonstrating value.
Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion.
Monitor client health and engagement to proactively identify and address potential issues before they impact satisfaction.

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