Staffing Coordinator (Full-time Contract, 10 am-6 pm Eastern time Mon-Fri)

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Requirements:

• Effective communication skills with clients, patients, caregivers, and families.
• Customer service experience; must be friendly, positive, persuasive, and solutions-oriented.
• Proactive problem solver capable of handling difficult situations.
• Highly organized with attention to detail and procedural adherence.
• 2-3 years of experience in customer service, healthcare, hospitality, or retail preferred.
• Strong ability to navigate multiple technology systems simultaneously.
• Previous experience as a home care scheduler is a plus.
• Fluency in Spanish is a plus.
• Experience in home care, healthcare, or senior-related industry is a plus.

Responsibilities:

• Interact directly with clients, caregivers, and patients regarding scheduling and staffing.
• Work with care coordinators to place home care aides into long-term placements.
• Manage staffing scenarios including attendance issues and schedule changes.
• Use technology systems to assign clients and track cases.
• Communicate updates and changes to caregivers and patients.
• Handle Patient Health Information (PHI).