Customer Success Manager

Posted 2 months agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: Canada

🔍 Industry: SaaS

🏢 Company: Knak👥 11-50💰 $25,000,000 Series A about 3 years agoAdvertising Email Email Marketing SaaS Marketing Automation Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisHTMLCSSTableauCommunication SkillsRelationship buildingCritical thinkingAnalytical thinkingCustomer Success

Requirements:

3+ years of experience in Customer Success/Service.
Comfortable in a fast-paced tech environment.
Tech-savvy with excitement for learning new technologies.
Strong business acumen and critical thinking skills around marketing campaigns, ROI, and data analysis.
Analytical thinking to derive insights from data sets.
Ability to build relationships with senior executives.
Strong communication skills for presentations and writing.
Commercially driven to see account growth.

Responsibilities:

Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps.
Build a success plan to achieve desired outcomes.
Measure client results with important metrics.
Maintain account plans with business information.
Proactively recommend solutions for client needs.
Provide focused training and best practices.
Identify at-risk customers and lead recovery plans.
Be the voice of the customer for product improvements.
Encourage product adoption and identify growth opportunities.

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Customer Success Manager

Requirements:

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