Senior Customer Success Manager

Posted 2024-11-07

💎 Seniority level: Senior

📍 Location: United States, Canada, Central, Eastern

🔍 Industry: Cloud communications

🗣️ Languages: English

🪄 Skills: LeadershipProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Outstanding communication skills.
Critical thinking abilities.
Impeccable time management.
Proactive approach to resolving customer issues.

Responsibilities:

Develop and nurture long-term relationships with customers.
Establish trust and serve as a trusted advisor.
Liaise between customers and cross-functional internal teams.
Ensure the successful adoption of Plivo’s offerings.
Achieve business outcomes for customers.
Resolve customer issues promptly.

Apply

Related Jobs

Apply

🔥 Senior Customer Success Manager, West

Posted 2024-11-22

📍 Pacific or Mountain US time zone

💸 130000 - 196000 USD per year

🔍 Developer Tools, SaaS

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-11-22

Apply

🔥 Senior Customer Success Manager, Strategic

Posted 2024-11-20

📍 United States

💸 60000 - 70000 USD per year

🔍 Healthcare

🏢 Company: Tebra

2-3 years experience leading high value client projects or solving complex problems.
A passion for energetic and fast-paced environments.
Proven self-learner who thrives in initiatives.
Demonstrated ability to quickly learn and adapt to new technologies.
Excellent communicator able to formulate digestible solutions.

Nurture, expand and retain strategic customer base spending over $15,000 annually.
Understand clients' business and marketing goals, assisting in full system adoption.
Develop customized strategic plans and monitor client progress.
Conduct outreach focusing on adoption, retention, or revenue drivers.
Provide personalized recommendations for product value.
Achieve ARR retention and revenue goals while ensuring account utilization.
Document and resolve client action items promptly.
Demonstrate expertise in learning new solutions and consulting.
Deepen knowledge of digital marketing best practices and consultative selling.
Collaborate with other teams for feedback and workflow optimization.

LeadershipProject ManagementData AnalysisProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-20

Apply

🔥 Senior Customer Success Manager

Posted 2024-11-13

📍 US

🧭 Full-Time

💸 100000 - 120000 USD per year

🔍 Employee benefits

🏢 Company: HealthJoy

Benefits experience required.
Preferred experience as an HR team member or benefits consultant.
7+ years of customer-facing account leadership or related experience.
Proficiency in managing customer retention and account growth.
High collaboration and influence skills.
Exceptional executive presence for presenting information.

Confidently own key customer outcomes such as product adoption and customer health.
Build consultative relationships with customers.
Advise customers on strategies for optimizing product adoption.
Conduct discovery to identify upsell opportunities.
Lead the sales and renewal process for customers.
Use CRM and business intelligence tools to analyze customer performance.
Provide regular product education to customers.
Manage customer relationship updates effectively.
Collaborate cross-functionally and advocate for customers.

LeadershipCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Posted 2024-11-13

Apply

🔥 (Senior) Customer Success Manager - US (m/f/d)

Posted 2024-10-31

📍 United States

🧭 Full-Time

🔍 Market research

Experience working for companies in the market research industry.
Several years of experience leading and executing quantitative market research.
A proven track record managing and growing large insights accounts.
Comfortable playing a lead role in key strategic business planning discussions.
Motivated to manage account financials and deliver revenue and margin growth.
Excited to be part of a fun, passionate and caring team.

Serve as the primary point of contact for key US accounts.
Build and maintain strong relationships with key stakeholders within the clients' organizations.
Understand the clients' business goals and objectives and work to align our services with them.
Proactively identify opportunities for account expansion and value-add services.
Monitor customer health, usage patterns, and satisfaction levels.
Collaborate with the Product team to provide customer feedback and help shape product enhancements.

LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-31

Apply

🔥 Senior Customer Success Manager

Posted 2024-10-25

📍 Canada

🧭 Full-Time

🔍 SaaS - Financial Technology

🏢 Company: Coconut Software

Proficient English/French communication skills.
5+ years of B2B customer-facing SaaS experience working with organizations over 50,000 employees.
Experience navigating complex companies with different business units.
Ability to work with individuals and executives comfortably.
Strong desire to help customers and colleagues succeed.
Exceptional communication skills across various platforms.
Creative thinker and problem solver adept at storytelling.
Entrepreneurial spirit with a focus on understanding customer workflows.
Comfortable using data for decision-making and understanding customer health.
Thrive in ambiguous environments with evolving processes.
Proficient in SFDC, Excel, Catalyst.io, Asana, and Jira.
Bonus points for experience with financial institutions or fintech.

Oversee large and complex customer accounts.
Proactively engage customers throughout their Coconut journey from go-live to renewal to growth.
Deepen relationships with key contacts and identify other stakeholders.
Collaborate closely with the Enterprise Pod to deliver ROI and drive advocacy.
Work with the Enterprise Sales team to identify new opportunities.
Leverage qualitative and quantitative data to provide recommendations.
Create meaningful moments for customers to turn them into advocates.
Identify successful plays and best practices for enterprise customers.
Demonstrate Coconut Software’s values in all communications.
Travel to customer sites and between Coconut’s offices as needed.

LeadershipProject ManagementData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem Solving

Posted 2024-10-25

Apply

🔥 Senior Customer Success Manager, Maternity Leave Contract

Posted 2024-10-24

📍 Canada, U.S.

🧭 Contract

🔍 B2B Enterprise SaaS

5+ years in customer success, B2B Enterprise SaaS customer success experience preferred.
Strong understanding of B2B customer needs, pain points, and purchasing behavior.
Excellent communication and interpersonal skills for building strong relationships.
Strong analytical and problem-solving skills for quick issue resolution.
Ability to develop customer success plans with measurable metrics and ROI alignment.
High level of independence and ability to solve routine problems and vague issues without close supervision.
Self-starter with the ability to work autonomously as well as in group settings.
Consistent history of delivering quality work on time.
Passion for delivering customer value and proactive engagement.
Experience working in a fast-paced, dynamic environment, managing multiple projects simultaneously.
Proficiency in Google Suite and Microsoft Excel, Salesforce, and ChurnZero.

Manage an enterprise-level portfolio of accounts from the implementation of our products forward.
Cultivate and nurture relationships with key customer stakeholders, serving as their trusted advisor.
Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services.
Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction.
Represent the Voice of the Customer, providing feedback to the internal Product team to guide roadmap planning and prioritization.
Manage renewal negotiations skillfully, collaborating with strategic account managers to achieve optimal results.
Develop and implement customer retention programs to reduce churn, meet renewal targets, and increase customer loyalty.
Collaborate cross-functionally to enhance the customer experience and foster long-term relationships.

Posted 2024-10-24

Apply

🔥 Senior Customer Success Manager

Posted 2024-10-16

📍 United States

🔍 SaaS

🏢 Company: ArcSite

Bachelor's degree required.
At least 8 years of experience in customer success with SaaS companies focused on mid-market/enterprise customers.
Proven track record of retaining and growing strategic relationships with accounts.
Experience deploying data-driven Quarterly Business Reviews (QBRs).
Exceptional communication skills, both written and verbal, and the ability to engage with both technical and executive audiences.
Ability to think creatively, adapt to changing circumstances, and maintain a customer-centric focus.
Strong project management skills with a focus on meticulous attention to detail, adherence to timelines, and delivery of high-quality work.
A growth mindset with a genuine enthusiasm for assisting others.

Build and maintain strong relationships within assigned accounts.
Foster customer satisfaction and loyalty by demonstrating a deep understanding of customers' critical business issues and needs, while delivering products and solutions that help them achieve their business objectives.
Conduct QBRs and discovery calls to uncover additional upsell / cross sell opportunities.
Track account metrics and align product capabilities with customer goals while collaborating with internal teams to identify business development opportunities.
Collect data around client workflows, goals, and experience with the ArcSite software.
Create and implement strategic account plans to boost customer retention and foster growth.
Lead contract renewals and negotiation discussions.
Educate customers on the use and benefits of ArcSite solutions.
Manage escalations and promptly resolve customer issues.
Act as a customer advocate by capturing feedback and relaying product requests to Product Management and Engineering teams.
Develop and share best practices with team members to improve the quality, effectiveness, and efficiency of our customer support.

Project ManagementBusiness DevelopmentStrategyBusiness developmentCommunication SkillsCollaboration

Posted 2024-10-16

Apply

🔥 Senior Customer Success Manager, West

Posted 2024-09-26

📍 Pacific US, Mountain US

🧭 Full-Time

💸 $130,000.00 - $196,000.00 per year

🔍 B2B / SaaS

🏢 Company: Vercel💰 $150.0m Series D on 2021-11-23Internet Developer Platform Apps Software

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-09-26

Apply

🔥 Senior Customer Success Manager

Posted 2024-09-20

📍 Canada

🧭 Full-Time

💸 $65,000 - $65,000 per year

🔍 SaaS

🏢 Company: Prospect

2+ years of Customer Success experience managing at least a $1M ARR book of business.
Worked in a Customer Success role at a SaaS company.
Great writing skills (you can clearly and cleanly communicate).
High level of organization and self-motivation.
Great teaching and presentation skills.
Experience with a CRM (ideally, Salesforce).
BONUS NICE-TO-HAVES: Familiarity with Chrome Extensions.
Experience with Customer Success tools such as Totango or Gainsight.

Your key initiative is to refine our entire framework and workflow for Customer Success and Support.
You will own the responsibility of making sure Customer Success and Support operate at an elite level.
Prioritizing support tickets and answering them as soon as possible (via intercom).
Hopping on Zoom calls to diagnose problems and educate users.
Working directly with Engineering to funnel customer feedback and requests.
Analyzing daily usage metrics to better understand users.
Taking actionable steps to engage accounts based upon user engagement.
Building champions at each customer account.
Creating Intercom campaigns to engage and educate users.
Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc).

SalesforceCommunication SkillsAnalytical SkillsCollaborationPresentation skills

Posted 2024-09-20

Apply

🔥 Senior Customer Success Manager

Posted 2024-09-09

📍 Greater Toronto Area, Western Canada, US

🧭 Full-Time

🔍 DevOps/SRE

6-8 years SaaS experience excelling as an enterprise or senior CSM in the DevOps domain.
Proven success driving change in challenging customer environments with technical stakeholders.
Strong technical aptitude for understanding complex software development systems.
Experience in strategic account planning and execution.
Strong commercial understanding and skillset.
Excellent presentation skills to engage with all levels of stakeholders.
Empathy, determination, and a desire to win.
Experience working in small startups.
Familiarity with SFDC, Gong, Slack, G Suite, Vitally (a plus).

Driving Continued Success - Understand customer businesses, required outcomes, and challenges to drive value.
Customer SME - Serve as the voice of the customer and provide insights for product development.
Risk Alarm - Monitor for potential risks impacting customer satisfaction.
Product Feedback - Relay customer feedback and facilitate product partnerships.
Renewal and Expansion - Collaborate with sales to identify expansion opportunities and ensure easy renewal decisions.
Documentation - Maintain accurate records of customer interactions and plans.
Project Ownership - Lead Customer Success initiatives as the team grows.

LeadershipProject ManagementC (Programming language)Cross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-09

Apply

Senior Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities