Account Manager

Posted 2024-10-23

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💎 Seniority level: Manager, 1+ years

📍 Location: Canada

🔍 Industry: Sales and CRM Software

🏢 Company: Roofr

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
Excellent communication skills and a customer-centric mindset.

Responsibilities:

Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions to address their needs.
Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
Proactively address churn risks to ensure high retention and customer satisfaction.
Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

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Account Manager

Requirements:

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