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Account Manager

Posted 3 months agoInactiveViewed

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💎 Seniority level: Manager, Proven customer support experience

📍 Location: Canada

💸 Salary: 55000 - 60000 CAD per year

🔍 Industry: Sales Tech, eCommerce

🏢 Company: Kognitive Sales Solutions

🗣️ Languages: French, English

⏳ Experience: Proven customer support experience

🪄 Skills: Problem SolvingMultitaskingActive listeningProcess improvementCustomer support

Requirements:
  • Proven customer support experience as a Client Service Representative.
  • Fluency in French is an asset.
  • Demonstrated proficiency in effective phone communication and exceptional active listening skills.
  • Proficiency with CRM systems and practices.
  • Customer-focused mindset and adaptability.
  • Excellent communication and presentation skills.
  • Proficiency in multitasking, prioritization, and effective time management.
  • Experience in an Agile, fast-paced environment.
  • Enthusiasm for learning and technology.
  • Strong independent work ethic and self-motivation.
Responsibilities:
  • Cultivate and nurture relationships with both new and existing clients.
  • Take ownership of client onboarding processes.
  • Spearhead introductory calls with new clients.
  • Craft personalized onboarding plans with clients.
  • Collaborate with stakeholders for effective training sessions.
  • Prepare and deliver comprehensive client reports.
  • Participate in quarterly reviews with dealer groups.
  • Provide exceptional customer service to stakeholders.
  • Demonstrate a deep understanding of clients' unique challenges.
  • Display a passion for process improvement and system optimization.
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