Account Manager

Posted 2024-11-07

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💎 Seniority level: Manager, Proven customer support experience

📍 Location: Canada

💸 Salary: 55000 - 60000 CAD per year

🔍 Industry: Sales Tech, eCommerce

🏢 Company: Kognitive Sales Solutions

🗣️ Languages: French, English

⏳ Experience: Proven customer support experience

🪄 Skills: Problem SolvingMultitasking

Requirements:

Proven customer support experience as a Client Service Representative.
Fluency in French is an asset.
Demonstrated proficiency in effective phone communication and exceptional active listening skills.
Proficiency with CRM systems and practices.
Customer-focused mindset and adaptability.
Excellent communication and presentation skills.
Proficiency in multitasking, prioritization, and effective time management.
Experience in an Agile, fast-paced environment.
Enthusiasm for learning and technology.
Strong independent work ethic and self-motivation.

Responsibilities:

Cultivate and nurture relationships with both new and existing clients.
Take ownership of client onboarding processes.
Spearhead introductory calls with new clients.
Craft personalized onboarding plans with clients.
Collaborate with stakeholders for effective training sessions.
Prepare and deliver comprehensive client reports.
Participate in quarterly reviews with dealer groups.
Provide exceptional customer service to stakeholders.
Demonstrate a deep understanding of clients' unique challenges.
Display a passion for process improvement and system optimization.

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Account Manager

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