Account Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 3+ years

📍 Location: Canada

🔍 Industry: Software or technology

🏢 Company: Partner One Capital

⏳ Experience: 3+ years

🪄 Skills: SalesforceGoCommunication SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Bachelor's degree in business, marketing, information technology, or a related field.
3+ years of experience in account management, customer success, or a related role, preferably in the software or technology sector.
Proven experience managing subscription renewals and expanding customer accounts.
Working knowledge of Tibco Messaging and ability to discuss technical topics with stakeholders.
Familiarity with CRM systems and tools such as Salesforce or HubSpot.
Strong interpersonal and communication skills.
Ability to work collaboratively in a team environment.
Excellent negotiation and problem-solving abilities.
Highly organized with attention to detail and able to manage multiple priorities.
Preferred: Experience with open-source software or cloud-based solutions and analyzing customer data.

Responsibilities:

Manage and oversee the software subscription renewal process for all assigned accounts.
Identify opportunities for upselling and cross-selling to expand customer accounts.
Develop and maintain strong relationships with key stakeholders to maximize value from solutions.
Communicate product features and updates effectively using understanding of Tibco Messaging.
Collaborate with sales, support, and technical teams to address customer needs promptly.
Monitor account health and customer satisfaction for long-term retention.
Handle contract negotiations, renewals, and pricing discussions.
Provide forecasts on renewal rates and upsell opportunities.

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