Account Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, Spain, Canada

🔍 Industry: SaaS or HCM industry

🏢 Company: Helios

⏳ Experience: 3+ years

🪄 Skills: Business DevelopmentData AnalysisProduct ManagementSCRUMBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMicrosoft OfficeNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMicrosoft Office Suite

Requirements:

3+ years of experience in account management, preferably in SaaS or HCM.
Proven track record of managing and growing client accounts in a B2B environment.
Strong client relationship management skills.
Excellent communication, presentation, and negotiation skills.
Effective problem-solving abilities.
Proficient in CRM software and MS Office.
Familiarity with HR tech solutions, global payments, and payroll processes is a plus.
Highly organized and detail-oriented with strong analytical skills.

Responsibilities:

Manage a portfolio of client accounts and act as the main point of contact for client communications.
Build and maintain long-lasting client relationships to foster loyalty.
Understand client needs to deliver tailored HR tech solutions.
Identify upsell and cross-sell opportunities for account growth.
Monitor account performance and prepare reports for clients.
Collaborate with internal teams to ensure service delivery.
Provide ongoing client training and support to maximize service utilization.

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