Senior Customer Success Manager

Posted 2024-10-21

View full description

💎 Seniority level: Senior, Minimum of 7 years

📍 Location: U.S., Canada

🔍 Industry: SaaS benefit administration

🏢 Company: Bridgeway Benefit Technologies

🗣️ Languages: English

⏳ Experience: Minimum of 7 years

🪄 Skills: LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Minimum of 7 years of experience in a customer-facing role focused on SaaS platform customers.
Experience in the Taft-Hartley industry, preferred.
Ability to understand complex business problems and develop strategies.
Strong relationship-building skills and composure under pressure.
Highly proactive, self-motivated, organized, and outgoing.
Excellent written and verbal communication, presentation, and problem-solving skills.
Bachelor's degree.

Responsibilities:

Act as the primary contact for Bridgeway customers.
Understand customers' business goals and communicate value.
Collaborate with various internal teams to address customer needs.
Engage in the customer lifecycle and participate in pre-Sales.
Document and update success strategies, including planning and review sessions.
Lead Quarterly Business Reviews (QBRs) and customer check-ins.
Work with internal functions for timelines and customer expectations.
Grow software adoption and build success plans.
Ensure renewals and escalate at-risk customers.
Map large accounts and establish relationships.
Serve as an escalation point for service-related issues.
Thoroughly document all strategic and technical matters related to customers.
Represent Bridgeway at industry events.

Apply

Related Jobs

Apply

🔥 Senior Customer Success Manager, West

Posted 2024-11-22

📍 Pacific or Mountain US time zone

💸 130000 - 196000 USD per year

🔍 Developer Tools, SaaS

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-11-22

Apply

🔥 Senior Customer Success Manager, Strategic

Posted 2024-11-20

📍 United States

💸 60000 - 70000 USD per year

🔍 Healthcare

🏢 Company: Tebra

2-3 years experience leading high value client projects or solving complex problems.
A passion for energetic and fast-paced environments.
Proven self-learner who thrives in initiatives.
Demonstrated ability to quickly learn and adapt to new technologies.
Excellent communicator able to formulate digestible solutions.

Nurture, expand and retain strategic customer base spending over $15,000 annually.
Understand clients' business and marketing goals, assisting in full system adoption.
Develop customized strategic plans and monitor client progress.
Conduct outreach focusing on adoption, retention, or revenue drivers.
Provide personalized recommendations for product value.
Achieve ARR retention and revenue goals while ensuring account utilization.
Document and resolve client action items promptly.
Demonstrate expertise in learning new solutions and consulting.
Deepen knowledge of digital marketing best practices and consultative selling.
Collaborate with other teams for feedback and workflow optimization.

LeadershipProject ManagementData AnalysisProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-20

Apply

🔥 (Senior) Customer Success Manager - DACH (m/f/d)

Posted 2024-11-19

📍 EU

🧭 Full-Time

🔍 Market Research

Degree in psychology, business administration, market research, or similar fields.
Background in Market Research.
Minimum of 3–7 years experience in supporting and consulting B2B customers, ideally in SaaS, management consulting, or advertising/communication.
Experience in dynamic, interactive environments.
Proficient in German and English.
Hands-on mentality, pragmatism, and proactivity.
Active listener with purposeful and confident communication.

Serve as the primary point of contact and advisor for a portfolio of clients, building and maintaining strong relationships through ongoing support and regular check-ins.
Help clients resolve business challenges using systematic market and consumer research; provide strategic guidance on leveraging consumer insights.
Prepare and conduct client workshops and training to educate on modern market research methods.
Monitor customer activity and health scores to identify opportunities for improving experience and usage of Appinio.
Manage renewals, cross-sells, up-sells, and extend customer subscriptions by preparing offers and negotiating prices.

GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-19

Apply

🔥 Senior Customer Success Manager (UK)

Posted 2024-11-09

📍 United Kingdom

🔍 AI-powered legal technology solutions

🏢 Company: Ontra

3+ years in customer success, ideally with B2B enterprise-level clients in the financial services industry.
Impeccable verbal and written communication skills; high EQ allows for effective relationship building.
Skilled at building rapport with customers and proactively exceeding customer expectations.
Ability to learn and distill complex technical concepts into digestible communication and training.
Experience with and/or interest in legal contracts, legal technology, and the private funds space.

Manage relationships with a portfolio of satisfied customers, ensuring consistent contract renewals and high gross retention rates.
Oversee and optimize onboarding processes while implementing tailored customer adoption and success plans aligned with documented objectives.
Facilitate effective communication with diverse stakeholders, including legal, compliance, and executive teams.
Identify and nurture potential up-sell and cross-sell opportunities and customer champions.
Contribute to enhancing internal processes to boost overall customer experience and operational efficiency.
Demonstrate strong project management skills and a consultative approach to evaluate complex trade-offs.

Project ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-09

Apply

🔥 Senior Customer Success Manager

Posted 2024-11-07

📍 United States, Canada

🔍 Cloud communications

Outstanding communication skills.
Critical thinking abilities.
Impeccable time management.
Proactive approach to resolving customer issues.

Develop and nurture long-term relationships with customers.
Establish trust and serve as a trusted advisor.
Liaise between customers and cross-functional internal teams.
Ensure the successful adoption of Plivo’s offerings.
Achieve business outcomes for customers.
Resolve customer issues promptly.

LeadershipProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

Apply

🔥 Senior Customer Success Manager (m/w/d)

Posted 2024-11-07

📍 Germany, European countries

🧭 Full-Time

🔍 Employee app, B2B SaaS

🏢 Company: Flip App

Mindestens 3 Jahre Berufserfahrung in den Bereichen Customer Success, Consulting, Account Management oder Projektmanagement.
Fundierte Projektmanagement-Skills mit einem Talent für Priorisierung.
Ausgeprägte kommunikative und empathische Fähigkeiten im Umgang mit Kunden.
Erfahrung im Arbeiten in einem dynamischen Umfeld mit mehreren parallelen Projekten.
Hervorragende Kommunikations- und Präsentationsfähigkeiten in Deutsch und Englisch.

Eigenverantwortliches Onboarding und Betreuung unserer strategischen Mid-Market & Enterprise-Kunden.
Gestaltung und Umsetzung von kundenspezifischen Account-Entwicklungsstrategien.
Aufbau und Pflege nachhaltiger, vertrauensvoller und erfolgreicher Kundenbeziehungen.
Projektmanagement während der gesamten Customer Journey, einschließlich Planung, Umsetzung und Überwachung von Projekten.
Aktive Mitgestaltung und kontinuierliche Optimierung unseres Customer Success Bereichs.

Project ManagementProject CoordinationCommunication Skills

Posted 2024-11-07

Apply

🔥 Senior Customer Success Manager - EMEA

Posted 2024-11-07

📍 UK

🧭 Full-Time

🔍 Revenue operations

Seeking a passionate and results-oriented individual.
Focused on transforming clients' revenue operations.

Act as the trusted revenue advisor to Clari clients.
Drive adoption, engagement, and customer experience.
Support customers throughout the entire customer journey.

LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

Apply

🔥 Senior Customer Success Manager

Posted 2024-10-25

📍 Canada

🧭 Full-Time

🔍 SaaS - Financial Technology

🏢 Company: Coconut Software

Proficient English/French communication skills.
5+ years of B2B customer-facing SaaS experience working with organizations over 50,000 employees.
Experience navigating complex companies with different business units.
Ability to work with individuals and executives comfortably.
Strong desire to help customers and colleagues succeed.
Exceptional communication skills across various platforms.
Creative thinker and problem solver adept at storytelling.
Entrepreneurial spirit with a focus on understanding customer workflows.
Comfortable using data for decision-making and understanding customer health.
Thrive in ambiguous environments with evolving processes.
Proficient in SFDC, Excel, Catalyst.io, Asana, and Jira.
Bonus points for experience with financial institutions or fintech.

Oversee large and complex customer accounts.
Proactively engage customers throughout their Coconut journey from go-live to renewal to growth.
Deepen relationships with key contacts and identify other stakeholders.
Collaborate closely with the Enterprise Pod to deliver ROI and drive advocacy.
Work with the Enterprise Sales team to identify new opportunities.
Leverage qualitative and quantitative data to provide recommendations.
Create meaningful moments for customers to turn them into advocates.
Identify successful plays and best practices for enterprise customers.
Demonstrate Coconut Software’s values in all communications.
Travel to customer sites and between Coconut’s offices as needed.

LeadershipProject ManagementData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem Solving

Posted 2024-10-25

Apply

🔥 Senior Customer Success Manager, Maternity Leave Contract

Posted 2024-10-24

📍 Canada, U.S.

🧭 Contract

🔍 B2B Enterprise SaaS

5+ years in customer success, B2B Enterprise SaaS customer success experience preferred.
Strong understanding of B2B customer needs, pain points, and purchasing behavior.
Excellent communication and interpersonal skills for building strong relationships.
Strong analytical and problem-solving skills for quick issue resolution.
Ability to develop customer success plans with measurable metrics and ROI alignment.
High level of independence and ability to solve routine problems and vague issues without close supervision.
Self-starter with the ability to work autonomously as well as in group settings.
Consistent history of delivering quality work on time.
Passion for delivering customer value and proactive engagement.
Experience working in a fast-paced, dynamic environment, managing multiple projects simultaneously.
Proficiency in Google Suite and Microsoft Excel, Salesforce, and ChurnZero.

Manage an enterprise-level portfolio of accounts from the implementation of our products forward.
Cultivate and nurture relationships with key customer stakeholders, serving as their trusted advisor.
Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services.
Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction.
Represent the Voice of the Customer, providing feedback to the internal Product team to guide roadmap planning and prioritization.
Manage renewal negotiations skillfully, collaborating with strategic account managers to achieve optimal results.
Develop and implement customer retention programs to reduce churn, meet renewal targets, and increase customer loyalty.
Collaborate cross-functionally to enhance the customer experience and foster long-term relationships.

Posted 2024-10-24

Apply

🔥 Senior Customer Success Manager

Posted 2024-10-16

📍 United States

🔍 SaaS

🏢 Company: ArcSite

Bachelor's degree required.
At least 8 years of experience in customer success with SaaS companies focused on mid-market/enterprise customers.
Proven track record of retaining and growing strategic relationships with accounts.
Experience deploying data-driven Quarterly Business Reviews (QBRs).
Exceptional communication skills, both written and verbal, and the ability to engage with both technical and executive audiences.
Ability to think creatively, adapt to changing circumstances, and maintain a customer-centric focus.
Strong project management skills with a focus on meticulous attention to detail, adherence to timelines, and delivery of high-quality work.
A growth mindset with a genuine enthusiasm for assisting others.

Build and maintain strong relationships within assigned accounts.
Foster customer satisfaction and loyalty by demonstrating a deep understanding of customers' critical business issues and needs, while delivering products and solutions that help them achieve their business objectives.
Conduct QBRs and discovery calls to uncover additional upsell / cross sell opportunities.
Track account metrics and align product capabilities with customer goals while collaborating with internal teams to identify business development opportunities.
Collect data around client workflows, goals, and experience with the ArcSite software.
Create and implement strategic account plans to boost customer retention and foster growth.
Lead contract renewals and negotiation discussions.
Educate customers on the use and benefits of ArcSite solutions.
Manage escalations and promptly resolve customer issues.
Act as a customer advocate by capturing feedback and relaying product requests to Product Management and Engineering teams.
Develop and share best practices with team members to improve the quality, effectiveness, and efficiency of our customer support.

Project ManagementBusiness DevelopmentStrategyBusiness developmentCommunication SkillsCollaboration

Posted 2024-10-16

Apply

Senior Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities