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Senior Customer Success Manager

Posted 4 months agoInactiveViewed

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💎 Seniority level: Senior, Minimum of 7 years

📍 Location: U.S., Canada

🔍 Industry: SaaS benefit administration

🏢 Company: Bridgeway Benefit Technologies👥 101-250Web DevelopmentInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: Minimum of 7 years

🪄 Skills: LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem-solving skills

Requirements:
  • Minimum of 7 years of experience in a customer-facing role focused on SaaS platform customers.
  • Experience in the Taft-Hartley industry, preferred.
  • Ability to understand complex business problems and develop strategies.
  • Strong relationship-building skills and composure under pressure.
  • Highly proactive, self-motivated, organized, and outgoing.
  • Excellent written and verbal communication, presentation, and problem-solving skills.
  • Bachelor's degree.
Responsibilities:
  • Act as the primary contact for Bridgeway customers.
  • Understand customers' business goals and communicate value.
  • Collaborate with various internal teams to address customer needs.
  • Engage in the customer lifecycle and participate in pre-Sales.
  • Document and update success strategies, including planning and review sessions.
  • Lead Quarterly Business Reviews (QBRs) and customer check-ins.
  • Work with internal functions for timelines and customer expectations.
  • Grow software adoption and build success plans.
  • Ensure renewals and escalate at-risk customers.
  • Map large accounts and establish relationships.
  • Serve as an escalation point for service-related issues.
  • Thoroughly document all strategic and technical matters related to customers.
  • Represent Bridgeway at industry events.
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