Manager, Technical Implementation Services

Posted 2024-10-17

💎 Seniority level: Senior, Over 5 years of experience with building complex queries in SQL, 3-5 years of experience with building and utilizing API calls, 7+ years of experience with implementation setup and configuration, 5+ year of experience as a business analyst and/or project manager

📍 Location: United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Industry: Govtech

🏢 Company: Granicus👥 251-500💰 $ Private on 2020-12-17GovTech Video Streaming Cloud Computing Enterprise Software Collaboration Software

⏳ Experience: Over 5 years of experience with building complex queries in SQL, 3-5 years of experience with building and utilizing API calls, 7+ years of experience with implementation setup and configuration, 5+ year of experience as a business analyst and/or project manager

🪄 Skills: AWSLeadershipSQLAgileBusiness DevelopmentProduct ManagementQAProduct DevelopmentBusiness development

Requirements:

Over 5 years of experience with building complex queries in SQL.
3-5 years of experience with building and utilizing API calls.
7+ years of experience with implementation setup and configuration.
Experience developing and implementing new technical processes for implementation teams.
5+ year of experience as a business analyst and/or project manager supporting or leading large-scale technology projects.
Experience with Software as a Service (SaaS) strongly preferred.
Excellent problem-solving skills, both technical and relationship-based.

Responsibilities:

Lead a team of technical resources (development, quality assurance, and solutions architecture).
Identify opportunities to and implement automated processes and refine delivery process.
Serve as an advisor to the customer as they improve their online processes – keeping the citizen experience top-of-mind at every turn.
Continuously refine and improve the way the team delivers digital solutions to the growing customer base.
Identify areas for improvement using data/metrics and implement action plans to address trending issues.
Written and verbal correspondence with clients, serving as a point of escalation when needed.
Lead/mentor and coach staff members.
Look for opportunities to scale efficiencies and new ways of working across multiple projects and markets.
Oversee the execution, delivery, reporting, and contract compliance for the technical delivery of implementation projects in the digital services portfolio.

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