Data Analyst Specialist | CX Insights

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Requirements:

• You are a driven self-starter who thrives in a fast-paced environment, and has a passion for excellence and continuous improvement; strong execution and ability to drive work to completion.
• Ability to communicate with technical teams/data engineers about data pipelines, data modeling, and data architecture.
• Ability to communicate complex data and technical concepts clearly and concisely to a non-technical audience.
• Experience with managing stakeholders' requests, pushing for prioritization, and impact.
• Relevant work experience in analyzing large data sets and synthesizing insights into actionable product recommendations.
• Experience building data visualizations (Tableau, Metabase, etc) and creating Data Tables for Departmental Consumption.
• Advanced expertise in SQL is required - the ability to translate a business request into code that answers a question.
• Exposure to Python or other scripting languages.
• Excellent English written and verbal communication skills.

Responsibilities:

• Develop recommendations and drive improvements to data standards, processes, and definitions within the Customer Experience area.
• Partner with team leaders globally by providing analytical insights through accessible business-oriented datasets and visual data dashboards.
• Be an active participant in discussions with various global teams and have a voice in the direction of the business.
• Identify insights that will impact the broader business by leveraging relationships with internal stakeholders across multiple functional areas.
• Consult with managers and team leaders, working with them to turn vague or poorly defined issues into clearly addressable problems/questions that are measurable.