Dutch B2B Technical Support Advisor (part-time, remote)

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Requirements:

• Native or near-native Dutch speakers.
• Fluency in English.
• Clear communication skills.
• Tech-savvy with knowledge of MS Office tools.
• Enthusiastic, patient, empathetic, and capable of multi-tasking.

Responsibilities:

• Clarify customer requirements and use decision-support tools to provide appropriate resolutions.
• Ensure service meets contractual Key Performance Indicators (KPIs).
• Manage incoming video calls.
• Build sustainable relationships of trust through open and interactive communication.
• Keep records of customer interactions and process customer accounts.
• Identify technical issues through probing questions and support with troubleshooting steps.