Dutch B2B Technical Support Advisor (part-time, remote)
Company:ManpowerGroup Greece
Location:Greece
Languages:Dutch, English
Skills:
Microsoft ExcelCommunication SkillsMultitaskingFluency in EnglishEmpathy
Requirements:
- Native or near-native Dutch speakers.
- Fluency in English.
- Clear communication skills.
- Tech-savvy with knowledge of MS Office tools.
- Enthusiastic, patient, empathetic, and capable of multi-tasking.
Responsibilities:
- Clarify customer requirements and use decision-support tools to provide appropriate resolutions.
- Ensure service meets contractual Key Performance Indicators (KPIs).
- Manage incoming video calls.
- Build sustainable relationships of trust through open and interactive communication.
- Keep records of customer interactions and process customer accounts.
- Identify technical issues through probing questions and support with troubleshooting steps.
