Praecipio

We bring it all together – people, processes, and technology – to help businesses thrive. We focus on solving problems and taking action globally at the enterprise level to empower successful Process frameworks, IT Service Management (ITSM), DevOps, Enterprise Service Management (ESM). Our expertise with Atlassian products has earned us Platinum Partner and with that knowledge we architect solutions that enable our customers to stay focused on the work that matters most – solving the biggest problems that exist in the world today. Since establishing an official partnership with Atlassian in 2008, Atlassian has recognized Praecipio Consulting as their Partner of the Year for five of the last six years, including ITSM Partner of the Year in 2018 and Enterprise Services Partner of the Year in 2020.

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Jobs at this company:

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🔥 SaaS Licensing Specialist

Posted 15 days ago

📍 United States, Canada, Mexico

💸 65000.0 - 80000.0 USD per year

🔍 SaaS (Software as a Service)

🔧 Requirements

In-depth knowledge of SaaS licensing models, including user-based, consumption-based, and tiered pricing structures.
Proficiency with tools like Salesforce, or Atlassian products (Jira, Confluence).
Strong Excel and or GoogleSheets skills, including pivot tables and data extraction.
Ability to interpret software license agreements, terms, and conditions.
Knowledge of software compliance regulations and policies to ensure proper usage and reporting.
Strong written and verbal communication skills for engaging with vendors, internal departments, and stakeholders.
Teamwork and ability to work cross-functionally with client IT, procurement, and legal teams as well as internal teams.
Exceptional accuracy in tracking software licenses, renewals, and compliance.

💡 Responsibilities

Build and maintain strong relationships with clients, focusing on license retention and renewal.
Engage customers proactively with a consultative and solution-oriented approach to uncover new opportunities.
Navigate relationships within large, global organizations to understand customer needs and provide tailored support.
Work closely with sales and customer success teams to execute strategic growth plans.
Collaborate with technology partners to maintain and strengthen partnerships.
Thoroughly understand Atlassian’s software offerings and effectively position them to clients.
Support customer needs with recommendations on budgeting, best practices, and license optimization.
Stay updated on new products, features, and IT trends to provide customers with the best solutions.
Maintain a metrics-driven approach to manage sales processes and track progress.
Keep detailed and accurate records of all customer interactions throughout the sales cycle.
Ensure all paperwork is properly documented and tracked.

Data AnalysisSalesforceJiraMicrosoft ExcelAccount ManagementConfluenceSaaS

Posted 15 days ago

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🔥 Engagement Manager

Posted 17 days ago

📍 Canada

🧭 Full-Time

💸 100000.0 - 110000.0 CAD per year

🔍 IT Service Management and Consulting

🔧 Requirements

Proficient in Agile Development Principles and methodologies.
Knowledge of ITSM/ESM frameworks and best practices, including ITIL.
Expertise in Jira and Confluence for project and team collaboration.
Familiarity with NetSuite for business operations and financial management.
Advanced proficiency in Google Workspace (GSuite) tools.
Skilled in building and maintaining strong client relationships.
Experienced in managing client expectations and driving strategic discussions.
Proven ability to analyze complex client challenges and develop solutions.
Identifying potential risks and creating proactive mitigation plans.
PMP or equivalent project management certification preferred.
Bachelor's degree in relevant fields.

💡 Responsibilities

Develop and maintain project templates, plans, and timelines.
Align project goals with the Statement of Work (SOW) and address scope creep proactively.
Lead client calls to gather requirements, oversee deployments, and manage user acceptance testing.
Provide detailed notes, action items, and deliverables to clients.
Serve as the escalation point for project issues, ensuring transparency and resolution.
Coordinate internal teams for configuration, testing, and deployment.
Clear blockers to maintain progress and accountability toward KPIs and CSFs.
Oversee deployments to staging and production environments.
Liaise across departments to recommend solutions and ensure proper roles are fulfilled.
Measure and report on milestones, deliverables, and success factors.
Manage reporting tools to ensure accurate tracking and visibility.
Manage change orders and updates to SOWs with account managers.
Identify and pursue opportunities to grow client relationships and expand business value.
Maintain project timelines and budgets while communicating risks and mitigation strategies.
Ensure mutual benefit and adherence to the SOW for all stakeholders.
Set clear expectations and maintain open communication with clients and teams.
Deliver exceptional results to foster trust and long-term opportunities.

Project ManagementAgileJiraRelease ManagementClient relationship managementRisk ManagementConfluence

Posted 17 days ago

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