Apply📍 United Kingdom, Greece
🧭 Full-Time
💸 35000 - 40000 GBP per year
🔍 Maritime Technology & Intelligence
- 1-3 years of experience in a customer success, account management, or related role.
- Ability to manage and present information to customers on product roadmap and incident resolution.
- Strong communication and interpersonal skills.
- Experience managing renewals, upselling products, and assisting a revenue generating team.
- Problem-solving mindset and a proactive approach to client satisfaction.
- Proficiency in CRM software (Salesforce & Hubspot preferably).
- Familiarity with maritime industry practices and regulations is a plus.
- Bachelor's degree in business, marketing, or a related field preferred.
- Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto Pole Star Global's solutions.
- Account Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor.
- Align client's objectives and priorities with product roadmap.
- Usage Analysis: Monitor and analyse client product usage, proactively identifying opportunities for improvement or additional services.
- Feedback Collection: Gather client feedback and insights to inform product development and enhancements.
- Renewal Management: Collaborate with the sales team to ensure timely renewals and upsell opportunities are identified and pursued.
- Documentation: Maintain accurate and up-to-date records of client interactions and progress in our CRM system.
SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem Solving
Posted 2024-10-24
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