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Trust Keith

👥 11-50Data CenterInformation TechnologyNetwork SecuritySoftware💼 Private Company
Website LinkedIn

Trust Keith simplifies data protection compliance for UK tech scale-ups. We blend expert human guidance with a cutting-edge technology platform, providing a comprehensive solution for all your data regulation needs – all for a single monthly fee. We've partnered with companies like Thriva and Student Beans, helping them confidently navigate the complexities of GDPR, the Data Protection Act 2018, and other regulations. Our platform consolidates data mapping, risk management, policy creation, and more, freeing your team to focus on growth. Our tech stack includes Cloudflare, Google Cloud, Amazon S3, and Amazon Route 53, ensuring robust security and reliability. We embrace a collaborative and remote-first culture, fostering a supportive environment where innovation thrives. We value bravery, diligence, empathy, and a growth mindset – qualities we look for in every team member. We've been recognized for our innovative approach, earning Tempo's Top 100 Startup Award for two consecutive years and Flexa's Industry Awards for Flexible SaaS and Software in 2023. Trust Keith is a fast-growing company with 11-50 employees and 7-figure revenues. We're constantly expanding our services and refining our platform to better serve our clients. If you're a passionate data protection professional seeking a challenging and rewarding role in a dynamic startup environment, we invite you to join our team. We offer a flexible work arrangement, competitive compensation, and the chance to make a real impact in a rapidly evolving industry. Trust Keith empowers companies to scale with confidence, simplifying data protection and making it, dare we say, even interesting. Join us and let's redefine the world of data compliance, together.

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Jobs at this company:

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🔥 Customer Success Lead
Posted 17 days ago

📍 United Kingdom

🧭 Full-Time

🔍 SaaS, Data Protection

  • 5+ years of experience in a customer-focused role within a fast-paced SaaS startup or scale-up.
  • Proven track record in driving renewals, negotiating contracts, boosting retention, and identifying upsell opportunities.
  • Experience in managing high-performing teams across customer success, support, and account management.
  • Master of execution—a structured project manager who turns plans into action with clear, measurable steps.
  • Data-driven decision-maker—skilled in defining and tracking metrics to maximise long-term customer value.
  • Customer-first mindset—a natural communicator who advocates for customers and builds strong relationships.
  • Tech-savvy & innovative—embraces new tools and takes an experimental approach to improvement.
  • Drive success for Trust Keith’s customers by overseeing Trust Keith's customers at different points in their lifecycle.
  • Maximise engagement and retention by managing the customer journey, collaborating with Data Protection Experts and supporting product adoption, ensuring customer needs are met with clear next steps and journey visibility.
  • Own Customer Account Health by reporting on their health status (Red/Amber/Green), conducting regular reviews with our Data Protection Experts to assess risks and opportunities of their customer portfolio, and lead on remediation plans for at-risk (Red) accounts in collaboration with the Expert to drive account recovery.
  • Own account renewals and expansion by collaborating with our Data Protection Experts to support achieving growth, retention, and upsell goals.
  • Own the onboarding of new customers to Trust Keith, ensuring a smooth customer experience and fast time to value.
  • Own customer success reporting and KPIs, providing key insights to the Management Team to drive decisions and continuous improvement.
  • Be the voice of the customer - collect NPS and CSAT feedback, ensuring insights reach the right teams, and close the loop with customers for continuous improvement
  • Scale our Customer Success function by refining processes, building playbooks, and growing a high-performing team.
  • Collaborate closely with the Product Team, sharing feedback and suggested improvements on the development of Trust Keith’s product.
  • Collaborate closely with our in-house Data Protection Expert to ensure our experts deliver top-tier advice to customers that aligns with their business goals.

Project ManagementData AnalysisAccount ManagementCross-functional collaborationTeam managementCustomer Success

Posted 17 days ago
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🔥 Data Protection Officer (Contractor)
Posted 5 months ago

📍 United Kingdom

🧭 Contract

💸 £550 per day + bonus

🔍 Data Protection and Compliance

  • You have at least 4+ years of experience in a data protection-oriented role and have certifications such as CIPP/E or C-DPO and IAPP Membership.
  • You have demonstrable experience working with UK/EU GDPR, the Data Protection Act 2018, PECR, UK/EEA and International data transfers.
  • You are self-motivated and thrive on working independently.
  • You have exceptional customer-facing and stakeholder management skills to build and maintain excellent customer relationships.
  • You are confident in leading strategic data protection conversations at the C-Suite or Board Level.
  • You have an exceptional understanding of risk management.
  • You have exceptional written and verbal communication skills.
  • You have experience creating data protection documentation and assets.
  • You have experience in handling data subject access requests, incidents and breaches.
  • You have outstanding organisational & time management skills.
  • You are tech-savvy.
  • Act as the Data Privacy Advisor for a mutually agreed number of Trust Keith customers.
  • Manage the implementation of our product with your customers throughout customer journey, ensuring implementation progress is in line with SLAs.
  • Lead on customer calls, including Risk Committee meetings and monthly workshop calls, identifying and communicating the highest risks, and problem-solving data privacy challenges via the Trust Keith app.
  • Manage customers’ data protection support queries in line with data compliance requirements and our SLAs.
  • Develop an in-depth understanding of your customers' risks and priorities by conducting data protection audits (which our app makes easy).
  • Constantly improve customer relationships, monitor their growth, and tailor our service to their needs throughout their journey.
  • Provide customer feedback on our app back to our Product Team

LeadershipPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationTime ManagementDocumentationRisk Management

Posted 5 months ago
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