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Middle Customer Support Jobs

Find remote middle customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support
Middle
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🔥 Customer Support Specialist (Philippines, Remote)
Posted 6 days ago

📍 Philippines

🧭 Full-Time

🔍 SaaS, technology

🏢 Company: Sully.ai👥 11-50💰 Series A 2 months agoArtificial Intelligence (AI)Electronic Health Record (EHR)Machine LearningHospitalAppsHealth CareSoftware

  • 3-5 years of customer support or technical support experience
  • Strong English communication skills
  • Comfortable using support tools like Intercom
  • Strong technical troubleshooting skills
  • Ability to work independently in a fast-paced environment
  • Provide world-class customer support via email, chat, and video calls
  • Troubleshoot technical issues
  • Collaborate with Product, Engineering, and Sales teams
  • Maintain and update support documentation
  • Advocate for customer needs

TroubleshootingTechnical supportSaaS

Posted 6 days ago
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🔥 Customer Support Specialist (Global, Remote)
Posted 6 days ago

🔍 SaaS or technology industry

🏢 Company: Sully.ai👥 11-50💰 Series A 2 months agoArtificial Intelligence (AI)Electronic Health Record (EHR)Machine LearningHospitalAppsHealth CareSoftware

  • 3-5 years of customer support or technical support experience, preferably within the SaaS or technology industry.
  • Exceptional English communication skills (both written and verbal).
  • Comfortable using support tools like Intercom.
  • A strong technical aptitude is essential to effectively troubleshoot and resolve customer issues.
  • Ability to work autonomously in a fast-paced, remote environment.
  • A passion for building trust and strong relationships with customers at all levels.
  • Provide world-class customer support via email, chat, and video calls to our global customer base.
  • Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
  • Collaborate with Product, Engineering, and Sales teams to improve customer experience and address pain points.
  • Maintain and update support documentation and knowledge bases for internal and external use.
  • Advocate for customer needs by providing valuable feedback to enhance Sully.ai's platform and services.
Posted 6 days ago
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🔥 Customer Support Specialist - Remote
Posted 13 days ago

📍 Philippines, Nigeria

🔍 Banking, Fintech

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed almost 2 years agoInternet

  • 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
  • Stay informed about product updates and ensure accurate communication with customers.

RESTful APIsTechnical supportSaaS

Posted 13 days ago
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🔥 Customer Support Engineering
Posted about 1 month ago

📍 Philippines

🔍 SaaS

🏢 Company: DevRev👥 251-500💰 $100,825,173 Series A 6 months agoDeveloper PlatformCustomer ServiceCRMArtificial Intelligence (AI)Developer APIsSoftware

  • BE/B Tech or equivalent educational or professional experience.
  • 3-5 years of support experience.
  • Knowledge of programming languages: ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, Golang.
  • Comfortable having technical conversations with both technical and non-technical individuals.
  • Excellent English communication skills, both verbal and written.
  • Collaborative and team-oriented.
  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with customers.
  • Analyze trends, test and train the DevRev bot regularly.
  • Educate and empower DevRev users.
  • Answer product questions as a technical expert.
  • Build and maintain relationships with customers and champion their needs.
  • Support DevRev users round the clock on various queries.
  • Build Q&A pairs for the bot and collaborate with the product & engineering team.

PythonSQLHTMLCSSJavascriptTypeScript

Posted about 1 month ago
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🔥 Enterprise Customer Support Engineer
Posted 2 months ago

📍 United States

💸 80000.0 - 100000.0 USD per year

🔍 Intelligent automation technology

🏢 Company: ABBYY👥 1001-5000💰 almost 4 years agoCommunications InfrastructureAnalyticsData VisualizationSoftware

  • At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development.
  • IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP), algorithms, programming basics.
  • Experience in programming (C++).
  • Basic knowledge of other programming languages (Java or C#) is a plus.
  • Great analytical skills to troubleshoot software problems.
  • Good interpersonal and communication skills.
  • Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session.
  • Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer.
  • Actively collaborate with teammates and colleagues from other departments to find solutions.
  • Write knowledge base articles to help customers even faster.
  • Follow documented procedures, guidelines, and policies.

SQLOracleC++LinuxTroubleshooting

Posted 2 months ago
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🔥 Happiness Engineer – Customer Support & Success
Posted 6 months ago

📍 United States, Canada

🧭 Full-Time

💸 40000.0 - 68000.0 USD per year

🔍 Customer Support & Success

🏢 Company: Automattic Careers

  • Deep experience in technical support or customer success
  • Proficiency with WordPress
  • Exceptional problem-solving skills
  • Assist customers via various communication channels
  • Proactively recommend success strategies
  • Perform technical troubleshooting and testing

PHPHTMLCSSJavascriptProblem SolvingTroubleshootingTechnical support

Posted 6 months ago
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