middle Customer Support Jobs

Find remote middle customer support positions. Browse through our curated list of opportunities and take the next step in your career.

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🔥 Licensed Customer Support Agent (Remote)

Posted 2024-11-20

🧭 Full-Time

🔍 Insurance

Familiarity with travel insurance products, terminology, and industry best practices.
Exceptional verbal and written communication skills, coupled with strong technical and analytical abilities.
Self-motivated and proactive, with a proven ability to drive progress and foster key relationships.
Highly organized and detail-oriented, with a passion for delivering outstanding customer support.
Positive and perseverant attitude, coupled with a flexible and results-driven approach.
Strong teamwork skills, with the ability to collaborate effectively across various functions and levels.
Proficiency in customer relationship management (CRM) systems, Zendesk, and other ticketing tools.
Excellent active listening and empathy skills, with the ability to understand and address customers' needs effectively.
Ability to maintain composure and professionalism in challenging situations, demonstrating resilience and adaptability.
Commitment to continuous learning and self-education, going beyond provided training to explore and master relevant products.
Must be able to obtain a Property and Casualty Insurance license, and pass a background check with fingerprinting.

Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
Conduct high-level customer service to identify customers' travel needs and recommend the most suitable products.
Test and document development projects, providing valuable insights and feedback for continuous improvement.
Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment.
Document and manage various ongoing projects and ensure timely completion.
Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity.
Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity.
Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions.
Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.

Posted 2024-11-20

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🔥 Customer Support Engineer Returnship

Posted 2024-11-19

🔍 Identity Security

At least 3-5 years’ experience in Technical Support or a similar position in a software company.
3+ years of experience at a SaaS or security vendor in a consultancy role.
Strong technical troubleshooting skills and problem-solving abilities.
Excellent communication skills and a passion for providing world-class service.
Experience supporting enterprise-level customers.
Thorough knowledge of Microsoft Windows operating systems with an emphasis on Windows Server.

Respond to customer inquiries and technical problems through various channels.
Address customer business needs and technical issues through diligent research and troubleshooting.
Document all technical inquiries and develop content for knowledge sharing.
Collaborate with global support colleagues and other departments to ensure customer success.

Posted 2024-11-19

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🔥 Customer Support Specialist (Part-time)

Posted 2024-11-14

📍 Philippines

🧭 Part-Time

🔍 ECommerce

🏢 Company: More Staffing LLC

Proven experience in direct-to-consumer eCommerce environments.
Background in customer support, sales, or account management.
3-5+ years in a relevant position, ideally within customer support or account management.
Proficient in Shopify operations and troubleshooting.
Skilled in using Google Workspace and project management tools.

Manage and respond to inbound messages through various channels including email, chat, and social media.
Utilize Richpanel for effective communication and to optimize workflows.
Organize customer inquiries and maintain a self-service knowledge base.
Handle returns and warranty claims with the 3PL provider.
Generate and track orders via Shopify.

Project Management Artificial Intelligence Data Analysis Shopify Data analysis Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Microsoft Office Attention to detail Organizational skills Time Management Written communication Multitasking Microsoft Office Suite

Posted 2024-11-14

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🔥 Technical Customer Support Specialist

Posted 2024-11-11

🧭 Contract

🔍 AI and audio technology

2-3 years of proven experience in technical customer support within a SaaS environment or high-growth technology company.
Expertise in troubleshooting issues related to APIs, browser errors, and technical integrations.
Experience using tools such as GCP suite, BigQuery, Firestore/Firebase, and understanding of GoogleSQL/SQL.
Proficiency in reading and troubleshooting code, particularly in Python, with familiarity in JavaScript, Node.js, and React.
Prior experience working in a startup with international, remote teams.

Quickly and effectively resolve customer support tickets, ensuring a seamless user experience.
Diagnose and address technical issues related to the ElevenLabs platform, AI, APIs, and code.
Continuously update and improve support documentation and help center articles.
Act as a liaison between customers and internal teams for product improvements.
Work closely with product and engineering teams, fostering relationships with enterprise clients.

Posted 2024-11-11

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🔥 Customer Support (Western European Time (WET)

Posted 2024-11-07

📍 Portugal

🧭 Full-Time

🔍 B2B SaaS

🏢 Company: Hubstaff

3+ years experience in customer support and 100% remote roles, with mandatory SaaS Support experience.
Relevant experience working with a vast number of different software/platforms.
Experience troubleshooting common user computer issues.
Basic level of experience with HTML, CSS, and other programming languages.
Familiarity with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems.
Experience with automating tasks using Zapier or writing browser scripts in JavaScript.

Respond to customer requests over email in the ticketing system, live chats, on-screen shares, and video conferencing.
Report to the EMEA team leader.
Collaborate with the global team of Support Professionals.

Android HTML CSS Javascript JavaScript Communication Skills Problem Solving

Posted 2024-11-07

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🔥 Customer Support Specialist (REMOTE) - Night Shift

Posted 2024-10-24

📍 Bulgaria

🧭 Full-Time

🔍 Digital products / SaaS

🏢 Company: Futuremedia

3 or more years of experience in Customer Support / Technical Support.
Flexible in working hours, able to work mornings, evenings, and weekends.
Previous experience in compiling internal or external documentation.
Strong analytical and troubleshooting skills.
Experience with CS tools such as Jira, Confluence, Zendesk or similar emailing tools.
Understanding of KPIs and performance measurement.
Experience handling issues via TeamViewer.
Willingness to learn new technology, including programming languages.
Work experience in copywriting.
Willingness to work on chats and in shifts.

Provide technical and billing support to users through live chat and email.
Investigate user problems and prepare escalations or bug reports.
Gather and report user feedback for product improvements.
Handle payment-related operations.
Learn and document information about users.
Establish personal relationships with customers.
Assist with internal and external documentation.

Jira Communication Skills Analytical Skills Collaboration Documentation

Posted 2024-10-24

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🔥 Customer Support Specialist

Posted 2024-10-19

📍 Canada, UK, India

🧭 Full-Time

🔍 SaaS

3+ years experience in a B2B customer-facing role, including SaaS industry experience.
1+ years experience supporting Salesforce or a Salesforce-integrated product.
Strong desire and passion for helping and supporting others.
Willingness and ability to adapt shift times occasionally to ensure continuous support coverage.
Curious with great detective skills; problem-solving is exciting.
Tech-savvy with a strong understanding and eagerness to learn new technologies and tools.
Previous exposure to support tools like Zendesk and Jira is a plus.
Excellent written and verbal communication skills with attention to detail.
Strong organizational skills, calendar management, and prioritization.
Ability to multitask and context switch with ease.

Provide personalized and relevant assistance to all Loopio for Salesforce and Loopiousers (both customers and internally) by responding to support tickets (Zendesk) and phone inquiries.
Reproduce issues, review logs, and internal resources to debug issues.
Deliver viable workarounds and solutions to help customers meet deadlines.
Provide both quick and high-quality support to customers via email and phone.
Communicate complex information to customers in a simple format.
Create and maintain help center resources for customer self-service.
Document internal learnings to assist other support team members.
Participate in internal training sessions to teach teammates.
Partner with the Customer Experience team to deliver value and contribute to retention.
Collaborate with Engineering to prioritize software defects.
Share customer feedback with Product and Design.
Continuously learn about new product features and improvements.
Participate in team huddles to share product learnings.
Identify trends and proactively suggest team/process/product improvements.

Salesforce Communication Skills Analytical Skills Collaboration

Posted 2024-10-19

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🔥 Customer Support Engineer II

Posted 2024-10-16

📍 India

🧭 Full-Time

🔍 Data Access and Technology

🏢 Company: Fivetran

Total relevant work experience - 5+ yrs
Strong Customer Advocacy skills.
Excellent written and verbal communication skills in English.
Highly developed troubleshooting, problem-solving, and issue resolution skills.
Good teamwork skills and a positive culture attitude.
Ability to work in a fast-paced, collaborative environment.
Excellent analytical skills and attention to detail.
Basic understanding of Java/C++ and experience analyzing Java stack traces.
Intermediate to advanced understanding of networking fundamentals and TCP/IP.
Intermediate to advanced experience with databases (SQL/NoSQL, Oracle, Postgres, MySQL, SQL Server, SAP Hana).
Experience building or troubleshooting APIs.
Understanding of Data Warehousing fundamentals.
Experience with various operating systems (Windows, UNIX/Linux).
Comfortable navigating GitHub and submitting Pull Requests.

Work closely with Fivetran customers to ensure timely resolution of reported incidents.
Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
Provide troubleshooting support to Fivetran customers via multiple channels.
Investigate incidents using Fivetran tools and logs.
Collaborate with engineering on documented bugs and with the product team for feature requests.
Document solutions in the knowledge base and share with the team.

SQL Java MySQL Oracle SAP Postgres Nosql Communication Skills Analytical Skills Problem Solving

Posted 2024-10-16

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🔥 Customer Support Training Specialist

Posted 2024-09-18

🧭 Full-Time

🔍 Healthcare

3+ years of call center customer service experience in an inbound contact center.
3+ years experience as a customer service representative or tech support trainer.
2+ years of training in content writing.
1+ years of Google Suite experience.
Ability to write effective training content.
Capable of identifying errors and areas for improvement in performance.
Strong analytical skills for interpreting data and making recommendations.
Ability to provide clear feedback at all levels of the organization.

Become the subject matter expert on processes and procedures to craft training content that will elevate the customer experience.
Teach newly hired employees at various levels of the organization.
Suggest improvements to enhance customer service workflows.
Ensure training programs meet customer satisfaction metrics.
Prepare and maintain training content and materials.
Organize and conduct training programs for new hires.
Work with Quality Assurance to address deficiencies and improve training.
Monitor new hires' progress and review customer interactions.
Provide regular performance feedback and individualized support.

Posted 2024-09-18

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🔥 Happiness Engineer – Customer Support & Success

Posted 2024-09-01

🧭 Full-Time

💸 40000 - 68000 USD per year

🔍 Software and services

🏢 Company: Automattic Careers

Deep experience in technical support, engineering, or customer success.
Proficiency with WordPress is a plus.
Expert communication skills to build rapport with diverse client types.
Exceptional problem-solving abilities with focus on sustained growth.
Accountability with professional follow-through in all situations.
Adaptability and eagerness to learn new things.
Strong accountability for the customer experience.
Collaboration skills to address issues and drive resolutions.

Work as part of our global team with high independence and accountability.
Assist customers via email, live chat, voice, or video calls, providing various forms of support.
Go beyond immediate questions to help customers succeed with products.
Reach out to customers to understand their goals and ensure their success with our products.
Engage in problem-solving and testing.
Embrace learning new things and adapt to change.
Proactively recommend ideas for improved customer success.

PHP HTML CSS JavaScript Problem Solving

Posted 2024-09-01

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