Technical Account Manager

Posted 2024-09-21

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📍 Location: Canada, US, FR, UK, IN, MX, IE

🔍 Industry: Cloud services, Software development

🏢 Company: LocalStack

🗣️ Languages: English

🪄 Skills: AWSPythonSoftware DevelopmentCloud ComputingServerlessCollaborationProblem Solving

Requirements:

Bachelor's degree in a relevant technical field or equivalent work experience.
Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry.
Strong technical background with a solid understanding of cloud computing concepts and technologies, with strong AWS skills preferred.
Exceptional communication and interpersonal skills, capable of conveying complex technical information to varied audiences.
Problem-solving mindset with a proactive and customer-centric approach.
Hands-on experience with IaC or application development frameworks like Terraform, CDK, Pulumi, or Serverless.com is a plus.

Responsibilities:

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions.
Provide technical guidance and expertise to clients, assisting them in maximizing the value of LocalStack services.
Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify upselling opportunities.
Troubleshoot and resolve technical issues, working closely with the engineering and support teams.
Act as a customer advocate within the organization, representing their interests and providing feedback for product improvement.

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Technical Account Manager

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