Technical Account Manager

Posted 2024-11-19

💎 Seniority level: Manager, 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering

📍 Location: UK

🔍 Industry: Cloud contact center software

⏳ Experience: 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering

🪄 Skills: Project ManagementHTMLSalesforceCommunication SkillsTime ManagementWritten communication

Requirements:

7+ years of related experience, with minimum of 3+ years in implementation/consulting services, support position and/or sales engineering
Strong skills in project management, client management, and technical call center
Call Center industry experience
TCP/IP Networking knowledge
Strong practical understanding of VoIP applications and principles
Proficient with WAN applications
Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
Well-versed in Salesforce CRM
Ability to interpret HTML/XML related web posting
Outstanding customer verbal and written communication skills
Excellent time management skills including managing multiple client implementations and sales activities
Must be an entrepreneurial, self-starter
Willingness to travel
B.A./B.S. or equivalent experience

Responsibilities:

Manage Enterprise Clients that have purchased Five9's Technical Account Management offering
Manage the day-to-day operational and tactical aspects of multiple customer environments and escalations
Implement, troubleshoot and support the Five9 call center software solutions in various configurations
Partner with Customers to optimize the Five9 call center software solution
Articulate the value of Five9’s Services through presentations and discussions with customers
Continually seek opportunities to enhance customer satisfaction and client relationships
Develop materials aligned with specific sales and services opportunities

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Technical Account Manager

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