Technical Account Manager - Hebrew Speaking

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Requirements:

• 3+ years of experience in technical customer-facing roles such as Technical Account Manager, Solutions Engineering, or Customer Success.
• Deep understanding of cloud services, architectures, and security best practices; CSP level certifications preferred.
• Familiarity with container technologies (Docker, Kubernetes) and their security considerations.
• Strong problem-solving skills to troubleshoot complex technical issues.
• Proven ability to build and maintain relationships with enterprise clients.
• Excellent communication and interpersonal skills for engaging with stakeholders.
• Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent experience.
• Fluency in Hebrew and English.

Responsibilities:

• Provide expert guidance on deployment and operational best practices.
• Serve as the primary Wiz liaison for technical questions and escalations.
• Contribute to workshops to help customers maximize the Wiz platform's value.
• Develop trusted advisor relationships, focusing on adoption and satisfaction.
• Help customers create Success Plans with critical goals and KPIs.
• Measure and report on customer achievement of KPIs.
• Address technical issues to ensure customer satisfaction.
• Collaborate with Engineering and Support to resolve escalations.
• Advocate for customer needs across departments.
• Inform customers about new features.
• Manage account escalations effectively.
• Collaborate with Sales and Renewal teams for contract renewals.
• Identify opportunities for expanding Wiz usage within organizations.
• Maintain up-to-date knowledge of the Wiz platform and cloud security threats.