At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions.
3-5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or similar role.
Enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions is a plus.
Code experience such as SQL, PLSQL or another programming language.
Ability to review API documentation and assist with integrations.
Experience in troubleshooting Zuora workflows.
Demonstrated leadership in business discussions to architect solutions.
Experience in requirements gathering, documentation, systems design, and integration.
Knowledge in revenue recognition, order-to-cash processes, and account receivables.
Strong communication skills to collaborate in a fast-paced implementation environment.
Responsibilities:
Conduct requirements gathering, gap analysis, testing, and support sessions with customers.
Work directly with Zuora Product Engineers on customer use cases and feedback.
Create and understand data/object models documentation and process flows.
Maintain customer health while focusing on their technical onboarding.
Provide expertise on Zuora product configuration, APIs, and integration best practices.
Document requirements and user stories and facilitate customer sign-off.
Guide customers using quarterly roadmaps and best practices.
Follow up with customers to ensure satisfaction with delivered solutions.
Develop and deliver custom training materials for customers.
Support customers with scheduled calls for functional and technical inquiries.