Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Technical Account Manager

Posted 2024-11-07

View full description

💎 Seniority level: Manager, 8+ years

📍 Location: Ireland, United Kingdom

🔍 Industry: Cybersecurity

🏢 Company: JupiterOne

🗣️ Languages: English, multilingual a plus

⏳ Experience: 8+ years

🪄 Skills: Problem Solving

Requirements:
  • 8+ years of technical experience, with a focus on implementation and consulting.
  • Proven success in technical account management, solutions architecture, or cybersecurity consulting.
  • Strong familiarity with enterprise security challenges, and a drive to create tailored solutions.
  • Scripting experience in either Typescript (preferred) or Python.
  • Hands-on experience securing cloud environments (AWS, Azure, GCP).
  • Industry certifications such as CISSP and AWS Solutions Architect (preferred).
  • Knowledge of security compliance frameworks like PCI DSS, SOC II, FedRAMP, and HIPAA.
  • Ability to communicate effectively with both customer-facing and technical teams.
  • Strong problem-solving mindset, with a passion for process improvement and automation.
  • Experience in Agile teams, particularly in small, high-growth companies.
Responsibilities:
  • Serve as a strategic, technical advisor for customers, understanding their goals and aligning JupiterOne solutions to their needs.
  • Develop and manage custom solutions and ensure their successful delivery.
  • Engage with customers regularly, providing platform guidance, troubleshooting, and recommendations for improvement.
  • Collaborate closely with engineering, product, and sales teams to drive customer success and ensure technical requirements are met.
  • Help customers leverage the JupiterOne platform to address enterprise security challenges, optimizing its use and driving platform adoption.
  • Participate in the development and execution of security strategies, leveraging your expertise in architecture and compliance.
Apply

Related Jobs

Apply
🔥 Technical Account Manager
Posted 2024-11-19

📍 UK

🔍 Cloud contact center software

  • 7+ years of related experience, with minimum of 3+ years in implementation/consulting services, support position and/or sales engineering
  • Strong skills in project management, client management, and technical call center
  • Call Center industry experience
  • TCP/IP Networking knowledge
  • Strong practical understanding of VoIP applications and principles
  • Proficient with WAN applications
  • Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
  • Well-versed in Salesforce CRM
  • Ability to interpret HTML/XML related web posting
  • Outstanding customer verbal and written communication skills
  • Excellent time management skills including managing multiple client implementations and sales activities
  • Must be an entrepreneurial, self-starter
  • Willingness to travel
  • B.A./B.S. or equivalent experience

  • Manage Enterprise Clients that have purchased Five9's Technical Account Management offering
  • Manage the day-to-day operational and tactical aspects of multiple customer environments and escalations
  • Implement, troubleshoot and support the Five9 call center software solutions in various configurations
  • Partner with Customers to optimize the Five9 call center software solution
  • Articulate the value of Five9’s Services through presentations and discussions with customers
  • Continually seek opportunities to enhance customer satisfaction and client relationships
  • Develop materials aligned with specific sales and services opportunities

Project ManagementHTMLSalesforceCommunication SkillsTime ManagementWritten communication

Posted 2024-11-19
Apply
Apply
🔥 Technical Account Manager - Healthcare
Posted 2024-11-07

📍 United States, UK, Germany

🧭 Full-Time

🔍 Healthcare technology

🏢 Company: Vasion

  • 5+ years supporting Healthcare customers.
  • 5+ years of related Microsoft IT desktop support experience.
  • 5+ years in Network/LAN/System administration.
  • 5+ years providing Technical Customer Service.
  • Understanding of logic and coding.
  • Familiarity with Azure and/or AWS.
  • Database knowledge in MySQL and Microsoft SQL.
  • Knowledge of VDI (Citrix, VMware, etc.).
  • Understanding of LANs, VLANs, SaaS, WANs.
  • Experience with Active Directory, LDAP, GPO, SCCM.
  • Proficiency in Microsoft Office Suite and basic scripting.
  • Mastery of one or more client operating systems (Microsoft, Apple OS X, Linux).
  • Salesforce, Microsoft Office, and Google Docs experience preferred.
  • Associates/Bachelors in Computer Science preferred.

  • Provide prompt, concise, and friendly communications to align with customer goals.
  • Collaborate with various departments to coordinate project execution and hand-off.
  • Ensure excellent customer experience while overcoming technical barriers.
  • Help customers attain greater value from products and services.
  • Monitor technical support queries and create handling scripts.
  • Offer technical product expertise and recommendations as a trusted advisor.
  • Manage multiple projects effectively.

AWSLeadershipSQLCitrixHTMLLDAPMySQLProduct ManagementSalesforceAzureCollaboration

Posted 2024-11-07
Apply
Apply
🔥 Technical Account Manager - Hebrew Speaking
Posted 2024-10-24

📍 United Kingdom

🧭 Full-Time

🔍 Cloud security

🏢 Company: Wiz, Inc.

  • 3+ years of experience in technical customer-facing roles such as Technical Account Manager, Solutions Engineering, or Customer Success.
  • Deep understanding of cloud services, architectures, and security best practices; CSP level certifications preferred.
  • Familiarity with container technologies (Docker, Kubernetes) and their security considerations.
  • Strong problem-solving skills to troubleshoot complex technical issues.
  • Proven ability to build and maintain relationships with enterprise clients.
  • Excellent communication and interpersonal skills for engaging with stakeholders.
  • Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Fluency in Hebrew and English.

  • Provide expert guidance on deployment and operational best practices.
  • Serve as the primary Wiz liaison for technical questions and escalations.
  • Contribute to workshops to help customers maximize the Wiz platform's value.
  • Develop trusted advisor relationships, focusing on adoption and satisfaction.
  • Help customers create Success Plans with critical goals and KPIs.
  • Measure and report on customer achievement of KPIs.
  • Address technical issues to ensure customer satisfaction.
  • Collaborate with Engineering and Support to resolve escalations.
  • Advocate for customer needs across departments.
  • Inform customers about new features.
  • Manage account escalations effectively.
  • Collaborate with Sales and Renewal teams for contract renewals.
  • Identify opportunities for expanding Wiz usage within organizations.
  • Maintain up-to-date knowledge of the Wiz platform and cloud security threats.

DockerCloud ComputingCybersecurityKubernetesProduct ManagementAmazon Web ServicesCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-24
Apply
Apply
🔥 Senior Technical Account Manager (Penetration Testing)
Posted 2024-10-21

📍 United Kingdom

💸 84417 - 107440 GBP per year

🔍 Cyber Security

🏢 Company: Synack

  • At least 5-7 years of technical account management, project management, or customer success experience in Cyber Security or Technology Industry.
  • Experience with vulnerability discovery management and risk management frameworks.
  • Familiarity with scripting languages such as Python, Bash, and Basic SQL.
  • Ability to explain technical concepts to non-technical audiences.
  • Relevant industry certifications in cybersecurity or security management like Security+, CISSP, CISA.
  • Strong time management and multi-tasking skills.
  • Customer-centric mindset and proactive approach.

  • Develop the scope and rules of engagement of penetration tests.
  • Use consultative skills to gather requirements and understand customer needs.
  • Analyze client assets and their security programs.
  • Provide technical expertise and support to clients and internal stakeholders.
  • Review assessment health and provide insights to improve test outcomes.
  • Assist customers with optimizing their pentesting programs.
  • Collaborate with account teams to address concerns and expand client accounts.
  • Handle technical escalations during engagements.

Project ManagementPythonSQLBashCybersecurityCommunication SkillsProblem Solving

Posted 2024-10-21
Apply
Apply
🔥 Technical Account Manager (TAM)
Posted 2024-10-21

📍 EMEA

🧭 Full-Time

🔍 Subscription Economy

🏢 Company: Zuora

  • At least 3-5 years of enterprise level experience delivering complex Revenue and Finance solutions.
  • Experience in customer-facing solution delivery as a Technical Account Manager or Solution Architect.
  • Expertise in ERP, Order to Cash, Billing, and/or CRM solutions.
  • Programming experience with SQL, PLSQL or similar languages.
  • Ability to review API documentation and troubleshoot integrations.
  • Strong communication skills for collaboration and effective discussions.

  • Conduct requirements gathering, gap analysis, testing and support sessions with customers.
  • Work directly with Zuora Product Engineers on customer use cases and feedback.
  • Help maintain overall customer health and focus on technical aspects.
  • Provide customer expertise on Zuora product configuration, APIs, and best practices.
  • Review new or updated solutions with customers and ensure satisfaction.
  • Deliver custom training materials and support with regular calls.

LeadershipSQLBusiness AnalysisCommunication SkillsCollaboration

Posted 2024-10-21
Apply
Apply
🔥 Senior Technical Account Manager - EMEA
Posted 2024-10-16

📍 UK

🧭 Full-Time

🔍 SaaS Security

🏢 Company: AppOmni

  • 5-7+ years experience in customer success or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering.
  • Direct experience with large enterprise customers, including Fortune 100 companies and C-level executives.
  • SaaS security and cloud security experience preferred, with knowledge in Identity and Access Management and vulnerability management.
  • Experience with Python, Django, and development frameworks for data handling via APIs.
  • Familiarity with REST APIs and various authentication methods.
  • Ability to understand SaaS applications' RBAC structures.
  • Strong engineering skills for integrations and supporting customers on the AppOmni Developer Platform.
  • Experience supporting organizations with security teams and business application owners.
  • Knowledge of common SaaS solutions like Salesforce, M365, ServiceNow, Workday, and Okta.
  • Self-driven and self-motivated in a fast-paced environment, with strong customer-facing and presentation skills.

  • Manage and serve as the primary point of contact for post-sales technical and functional needs of top enterprise customers.
  • Develop trusted advisor relationships to drive product adoption and ensure customers achieve full business value.
  • Monitor adoption and utilization trends, provide recommendations, and facilitate deployment and adoption plans.
  • Introduce and implement new products and features, while developing expertise in AppOmni's API capabilities.
  • Work with customers and AppOmni's field teams to leverage the Developer Platform for unsupported SaaS applications.
  • Collaborate with Product and Engineering teams on product improvements and roadmap.
  • Conduct health check meetings and strategic business reviews to increase customer retention.
  • Document technical success criteria and develop end-state architecture roadmaps for customers.
  • Identify customer risk and collaborate on renewal strategies, contributing to successful execution of renewals.
  • Be the technical voice of the customer to internal stakeholders and provide feedback for improvements.

PythonCybersecurityDjangoSalesforceStrategyCollaboration

Posted 2024-10-16
Apply
Apply
🔥 Technical Account Manager
Posted 2024-09-21

📍 Canada, US, FR, UK, IN, MX, IE

🧭 Full-Time

🔍 Cloud services, Software development

🏢 Company: LocalStack

  • Bachelor's degree in a relevant technical field or equivalent work experience.
  • Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry.
  • Strong technical background with a solid understanding of cloud computing concepts and technologies, with strong AWS skills preferred.
  • Exceptional communication and interpersonal skills, capable of conveying complex technical information to varied audiences.
  • Problem-solving mindset with a proactive and customer-centric approach.
  • Hands-on experience with IaC or application development frameworks like Terraform, CDK, Pulumi, or Serverless.com is a plus.

  • Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
  • Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions.
  • Provide technical guidance and expertise to clients, assisting them in maximizing the value of LocalStack services.
  • Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify upselling opportunities.
  • Troubleshoot and resolve technical issues, working closely with the engineering and support teams.
  • Act as a customer advocate within the organization, representing their interests and providing feedback for product improvement.

AWSPythonSoftware DevelopmentCloud ComputingServerlessCollaborationProblem Solving

Posted 2024-09-21
Apply