Senior Technical Account Manager - EMEA

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Requirements:

• 5-7+ years experience in customer success or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering.
• Direct experience with large enterprise customers, including Fortune 100 companies and C-level executives.
• SaaS security and cloud security experience preferred, with knowledge in Identity and Access Management and vulnerability management.
• Experience with Python, Django, and development frameworks for data handling via APIs.
• Familiarity with REST APIs and various authentication methods.
• Ability to understand SaaS applications' RBAC structures.
• Strong engineering skills for integrations and supporting customers on the AppOmni Developer Platform.
• Experience supporting organizations with security teams and business application owners.
• Knowledge of common SaaS solutions like Salesforce, M365, ServiceNow, Workday, and Okta.
• Self-driven and self-motivated in a fast-paced environment, with strong customer-facing and presentation skills.

Responsibilities:

• Manage and serve as the primary point of contact for post-sales technical and functional needs of top enterprise customers.
• Develop trusted advisor relationships to drive product adoption and ensure customers achieve full business value.
• Monitor adoption and utilization trends, provide recommendations, and facilitate deployment and adoption plans.
• Introduce and implement new products and features, while developing expertise in AppOmni's API capabilities.
• Work with customers and AppOmni's field teams to leverage the Developer Platform for unsupported SaaS applications.
• Collaborate with Product and Engineering teams on product improvements and roadmap.
• Conduct health check meetings and strategic business reviews to increase customer retention.
• Document technical success criteria and develop end-state architecture roadmaps for customers.
• Identify customer risk and collaborate on renewal strategies, contributing to successful execution of renewals.
• Be the technical voice of the customer to internal stakeholders and provide feedback for improvements.