5-7+ years experience in customer success or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering.
Direct experience with large enterprise customers, including Fortune 100 companies and C-level executives.
SaaS security and cloud security experience preferred, with knowledge in Identity and Access Management and vulnerability management.
Experience with Python, Django, and development frameworks for data handling via APIs.
Familiarity with REST APIs and various authentication methods.
Ability to understand SaaS applications' RBAC structures.
Strong engineering skills for integrations and supporting customers on the AppOmni Developer Platform.
Experience supporting organizations with security teams and business application owners.
Knowledge of common SaaS solutions like Salesforce, M365, ServiceNow, Workday, and Okta.
Self-driven and self-motivated in a fast-paced environment, with strong customer-facing and presentation skills.
Responsibilities:
Manage and serve as the primary point of contact for post-sales technical and functional needs of top enterprise customers.
Develop trusted advisor relationships to drive product adoption and ensure customers achieve full business value.
Monitor adoption and utilization trends, provide recommendations, and facilitate deployment and adoption plans.
Introduce and implement new products and features, while developing expertise in AppOmni's API capabilities.
Work with customers and AppOmni's field teams to leverage the Developer Platform for unsupported SaaS applications.
Collaborate with Product and Engineering teams on product improvements and roadmap.
Conduct health check meetings and strategic business reviews to increase customer retention.
Document technical success criteria and develop end-state architecture roadmaps for customers.
Identify customer risk and collaborate on renewal strategies, contributing to successful execution of renewals.
Be the technical voice of the customer to internal stakeholders and provide feedback for improvements.