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Senior Customer Success Manager

Posted 5 months agoInactiveViewed

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💎 Seniority level: Senior, 6-8 years

📍 Location: Greater Toronto Area, Western Canada, Western US

💸 Salary: 100000 - 120000 USD per year

🔍 Industry: DevOps/SRE

🗣️ Languages: English

⏳ Experience: 6-8 years

🪄 Skills: LeadershipProject ManagementProject CoordinationCross-functional Team LeadershipStrategyCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Presentation skillsEmpathy

Requirements:
  • 6-8 years SaaS experience excelling as an enterprise or senior CSM in DevOps or closely related domains.
  • Proven success driving change in challenging customer environments with highly technical stakeholders.
  • Strong technical aptitude and ability to understand complex software development systems.
  • Experience in strategic account planning and execution.
  • Strong commercial understanding and skill set.
  • Excellent presentation creation and delivery skills for engaging stakeholders at all levels.
  • Empathy, passion, determination, and a scrappy drive.
  • Experience with tools like SFDC, Gong, Slack, G Suite, and Vitally is a plus.
Responsibilities:
  • Driving Continued Success - Develop a deep understanding of customers' businesses and ensure value delivery.
  • Customer SME - Be the voice of the customer, provide insights for product development.
  • Risk Alarm - Assess and mitigate risks across various vectors related to customer success.
  • Product Feedback - Relay customer feedback to the product team and introduce new features.
  • Renewal and Expansion - Collaborate with the sales team to identify and close expansion opportunities.
  • Documentation - Maintain detailed records of customer interactions and strategies.
  • Project Ownership - Own Customer Success initiatives and help build processes.
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