Senior Customer Success Manager

Posted 2024-09-09

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💎 Seniority level: Senior, 6-8 years

📍 Location: Greater Toronto Area, Western Canada, US

🔍 Industry: DevOps/SRE

🗣️ Languages: English

⏳ Experience: 6-8 years

🪄 Skills: LeadershipProject ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationC (Programming language)

Requirements:

6-8 years SaaS experience excelling as an enterprise or senior CSM in the DevOps domain.
Proven success driving change in challenging customer environments with technical stakeholders.
Strong technical aptitude for understanding complex software development systems.
Experience in strategic account planning and execution.
Strong commercial understanding and skillset.
Excellent presentation skills to engage with all levels of stakeholders.
Empathy, determination, and a desire to win.
Experience working in small startups.
Familiarity with SFDC, Gong, Slack, G Suite, Vitally (a plus).

Responsibilities:

Driving Continued Success - Understand customer businesses, required outcomes, and challenges to drive value.
Customer SME - Serve as the voice of the customer and provide insights for product development.
Risk Alarm - Monitor for potential risks impacting customer satisfaction.
Product Feedback - Relay customer feedback and facilitate product partnerships.
Renewal and Expansion - Collaborate with sales to identify expansion opportunities and ensure easy renewal decisions.
Documentation - Maintain accurate records of customer interactions and plans.
Project Ownership - Lead Customer Success initiatives as the team grows.

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Senior Customer Success Manager

Requirements:

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