Resident Engineer - Remote USA

Posted about 6 hours agoViewed

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💎 Seniority level: Senior, 5 years or more

📍 Location: United States, Canada

🔍 Industry: Networking

🗣️ Languages: English

⏳ Experience: 5 years or more

🪄 Skills: Project ManagementPythonCiscoOracleRDBMSCI/CDLinuxExcellent communication skillsTroubleshootingTechnical supportScriptingCustomer support

Requirements:

5 years or more of working experience in the computer or networking industry
Significant experience with element management, network management tools, alarming, reporting, and network operations.
Excellent understanding of the utilization of Policy Base Route Maps and Access Lists for the purpose of traffic steering, replication and flooding to various analytics tools
Excellent IP networking fundamentals and extensive experience in the application of IP protocols.
Excellent understanding of network architectures including the roles of routers, switches, and application delivery controllers.
Excellent understanding of wireless, especially LTE networks for the purpose of designing configurations to collect data from signaling flows utilized to various tools.
Excellent network analysis fundamentals and robust troubleshooting skills, especially L1/2/3 troubleshooting skills.
Experience with: ARP, STP, DHCP, NAT, VRRP, RIP, OSPF, TCP/IP, VPN, UDP, HTTP, SSH, SSL and DNS.
Experience with: virtualization, network management, network security, firewalls, cache servers, proxies, WAN optimizers, web servers and Linux
Experience with SNMP and SNMP based SIEM and NMS systems
Experience with RDBMS, preferably Oracle.
Experience with packet analyzers like Wireshark
Experience communicating and organizing project requirements

Responsibilities:

Provide technical support to customers related to the design, logical configuration, and installation documentation of Extreme Networks products and technologies
Review of incoming requests from customers, manage schedules of equipment installation and escalation to ensure projects meet committed timelines
Provide direct on-site support to customers and field personnel in resolving engineering problems related to Extreme Networks products and technologies
Display the ability to orchestrate customers networking needs into a virtualized environment utilizing scripting with strong Linux abilities
Document customer issues in a service request database
Ensure client expectations are properly managed and technical issues are resolved to the customer's satisfaction in a timely manner
Work with Extreme Networks escalation support and product development teams to bring highly complex customer issues to timely resolution
Verify software defect fixes in a lab before software releases are provided to customer
Document all events and interactions related to resolving customer’s technical issues
Provide hands on engineering and operational direction for network analytics platform
Create Methods of Procedure for operations team implementation
Design and Drive deployment of new tools within the performance and analytics domain
Candidate must be able to effectively manage many different tasks simultaneously.
Review and potential creation of technical documentation for training materials, technical marketing collateral, and troubleshooting guides may be required.
Must be highly skilled in the use of diagnostic aids, tools and appropriate lab equipment including the ability to instruct remote employees during troubleshooting events.
Accept and complete special project assignments.

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