Technical Support Partner

Posted 1 day agoViewed

📍 Location: Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican Republic, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay

🔍 Industry: Healthcare

🏢 Company: Qventus👥 101-250💰 $85,000,000 Series D 2 months agoArtificial Intelligence (AI)Machine Learning Hospital Analytics Health Care

🗣️ Languages: English

🪄 Skills: Project ManagementPythonSQLData AnalysisETLJavaCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationTroubleshootingJSONData visualizationTechnical supportData managementCustomer support

Requirements:

An understanding of the technical capabilities needed for enterprise-wide project management.
Experience in SQL and ETL / Python / BI support
Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions.
A track record of applying strong quantitative and analytical skills in prior roles.
Prior experience supporting projects for hospital systems (e.g. EHR implementations)
Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
Experience with support processes (SLAs, OLAs, Product or application support)
Maintaining appropriate versioning of documentation to support the Qventus solution.
Excellent communication skill - Written and verbal.

Responsibilities:

Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams.
Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value.
Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
Identify process improvement opportunities and create structured approaches to close gaps.
Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

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