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Enrollment Director, Inbound Sales

Posted about 6 hours agoViewed

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📍 Location: United States, Mountain, Pacific

💸 Salary: 55000.0 - 100000.0 USD per year

🔍 Industry: Education

🗣️ Languages: English

🪄 Skills: SalesforceCommunication SkillsCustomer serviceMicrosoft OfficeRESTful APIsInterpersonal skillsMS OfficeNegotiation skillsClient relationship managementStrong communication skillsData entrySales experienceComputer skillsCRMCustomer support

Requirements:
  • Excellent interpersonal skills with demonstrated ability to work with a wide variety of customers and employees.
  • Excitement around closing the deal and helping families achieve the best possible solution for their child.
  • Ability to multitask and handle a high volume of calls and emails.
  • Careful attention to detail and ability to quickly process verbal and written information
  • Experience working in an environment with shifting priorities and ability to learn new systems
  • Enthusiasm for 60-80 outbound calls in response to online inquiries (20 - 50 if focused on fielding inbound calls instead), and a total 3-4 hours of phone talk time per day.
  • Proficiency with Google Suite, Microsoft Office and experience working with a CRM database
  • Excitement to take on increasing responsibility and grow within the company.
  • Experience working in a small, collaborative environment a plus.
  • Work schedule of 9:00 AM - 6:00 PM, M - F and some Saturdays during January, February, July & August. Willingness to put in extra hours where needed during busiest seasons (winter & summer).
  • Bachelor’s degree required. Master's degree a plus.
  • Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Responsibilities:
  • Grow the business by meeting and exceeding monthly sales goals, achieved by enrolling families in StudyPoint's academic and test preparation programs.
  • Field calls and/or online inquiries nationally from families looking to enroll students in our programs.
  • Employ a consultative phone sales approach to determine the individual needs of families and students.
  • Follow up with families who express interest in our programs using email, outbound phone calls, and other methods of communication
  • Match tutors with students based on personality, interests, and skill level across 20 markets throughout the US.
  • Achieve data-driven goals in the metrics of outbound calls, total talk time, inbound calls and/or leads handled, and conversion rates.
  • Collaborate with team members responsible for servicing programs and hiring tutors to maximize potential of enrolling more families.
  • Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales skills.
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