Senior Manager, Customer Solutions DACH

View full description

Requirements:

• Bachelor's Degree and 7+ years of relevant experience in commercial operations, customer service or supply chain (industries such as e.g. medical device, manufacturers etc.)
• Proficiency in in German and English; French is a big plus

Responsibilities:

• Provide overall leadership and direction to the Customer Solutions organization in the DACH Region with a continued focus on delivering an outstanding customer experience across all business verticals for both external and internal customers.
• Lead a team within assigned function including team budget responsibilities and managing outside contractors/vendors.
• Define and manage priorities and work allocation.
• Responsible for team performance, organizational effectiveness and talent development.
• Ensure right processes, knowledge, metrics and systems are in place to effectively manage CS operations in DACH; drive country specific improvements as needed.
• Escalate country / region specific needs and challenges and develop options on how to address those.
• Build strong relationships with Key Customers on non-sales related topics.
• Manage complex activities and orchestrate / facilitate execution with Key Stakeholders in Supply Chain, Finance and other.
• Responsibility for internal/external audits for CS; cooperation with auditor; involvement in management reviews; development of risk mitigation strategies.
• Other incidental duties.