ApplySenior Manager, Customer Solutions DACH
Posted about 8 hours agoViewed
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💎 Seniority level: Manager, 7+ years
📍 Location: Germany
🔍 Industry: Medical Device
🗣️ Languages: German, English
⏳ Experience: 7+ years
🪄 Skills: LeadershipProject ManagementPeople ManagementSAPCross-functional Team LeadershipOperations ManagementBusiness OperationsFinancial ManagementStrategic ManagementCustomer serviceAccount ManagementRelationship managementSales experienceRisk ManagementStakeholder managementProcess improvementCRMCustomer SuccessEnglish communicationBudget management
Requirements:
- Bachelor's Degree and 7+ years of relevant experience in commercial operations, customer service or supply chain (industries such as e.g. medical device, manufacturers etc.)
- Proficiency in in German and English; French is a big plus
Responsibilities:
- Provide overall leadership and direction to the Customer Solutions organization in the DACH Region with a continued focus on delivering an outstanding customer experience across all business verticals for both external and internal customers.
- Lead a team within assigned function including team budget responsibilities and managing outside contractors/vendors.
- Define and manage priorities and work allocation.
- Responsible for team performance, organizational effectiveness and talent development.
- Ensure right processes, knowledge, metrics and systems are in place to effectively manage CS operations in DACH; drive country specific improvements as needed.
- Escalate country / region specific needs and challenges and develop options on how to address those.
- Build strong relationships with Key Customers on non-sales related topics.
- Manage complex activities and orchestrate / facilitate execution with Key Stakeholders in Supply Chain, Finance and other.
- Responsibility for internal/external audits for CS; cooperation with auditor; involvement in management reviews; development of risk mitigation strategies.
- Other incidental duties.
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