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Senior Manager, Customer Solutions DACH

Posted about 8 hours agoViewed

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💎 Seniority level: Manager, 7+ years

📍 Location: Germany

🔍 Industry: Medical Device

🗣️ Languages: German, English

⏳ Experience: 7+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementSAPCross-functional Team LeadershipOperations ManagementBusiness OperationsFinancial ManagementStrategic ManagementCustomer serviceAccount ManagementRelationship managementSales experienceRisk ManagementStakeholder managementProcess improvementCRMCustomer SuccessEnglish communicationBudget management

Requirements:
  • Bachelor's Degree and 7+ years of relevant experience in commercial operations, customer service or supply chain (industries such as e.g. medical device, manufacturers etc.)
  • Proficiency in in German and English; French is a big plus
Responsibilities:
  • Provide overall leadership and direction to the Customer Solutions organization in the DACH Region with a continued focus on delivering an outstanding customer experience across all business verticals for both external and internal customers.
  • Lead a team within assigned function including team budget responsibilities and managing outside contractors/vendors.
  • Define and manage priorities and work allocation.
  • Responsible for team performance, organizational effectiveness and talent development.
  • Ensure right processes, knowledge, metrics and systems are in place to effectively manage CS operations in DACH; drive country specific improvements as needed.
  • Escalate country / region specific needs and challenges and develop options on how to address those.
  • Build strong relationships with Key Customers on non-sales related topics.
  • Manage complex activities and orchestrate / facilitate execution with Key Stakeholders in Supply Chain, Finance and other.
  • Responsibility for internal/external audits for CS; cooperation with auditor; involvement in management reviews; development of risk mitigation strategies.
  • Other incidental duties.
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