Business Analyst - Digital Velocity

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Requirements:

• 3 years of experience in identifying and documenting business needs and specifications utilizing business analysis
• Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
• Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
• Experience in evaluating information, identifying risks and opportunities, while possessing creative problem solving skills with an understanding of business concepts and models
• Proven ability to elicit project and system requirements
• Proficient negotiation and persuasion skills, with the ability to enable win-win resolutions
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Critical attention to detail and solid creative problem solving skills
• Demonstrated knowledge of the business, organization and solutions that are the back bone of the organization
• Ability to adapt to changing conditions, strategies and organizational direction
• Ability to question/challenge existing business assumptions and constraints
• Demonstrated ability to understand how change will benefit the organization
• Strong working knowledge of SharePoint and other Microsoft Office applications
• Demonstrated ability to influence without authority

Responsibilities:

• Work with business leaders to align system configurations and process documentation to business requirements
• Create and maintain reports in Salesforce, Canvas, and other systems in accordance with business needs
• Document system changes and communicate pertinent details to users as needed
• Draft, revise, and maintain process documentation such as standard operating procedures (SOPs), process maps, and work instructions
• Coordinate with technical subject matter experts to ensure accuracy
• Work with business leaders and other stakeholders to solve complex issues by analyzing the problem and creating clear and actionable steps to drive resolution
• Provide insight and analysis to business leaders on strategic initiatives and projects
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
• Decompose business problems quickly and determine the root cause and provide solution alternatives
• Maintain an enterprise view of processes and tools to solve complex issues through creativity and innovation
• Create, update, and maintain information on Digital Velocity’s SharePoint site collections as requested
• Undertake special projects as requested by management