Customer Delivery Consultant / Salesforce

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLAgileData AnalysisSalesforceJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeRESTful APIsPresentation skillsDocumentationProblem-solving skillsMS OfficeWritingRelationship managementData modelingCustomer supportCustomer SuccessSaaS

Requirements:

3+ years of proven experience in an analytical or business/quality systems environment
Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
Must be willing to travel 25%-50%. Possibility exists you would travel international if necessary

Responsibilities:

Work closely with the team of customer support professionals
Develop and implement strategies to improve customer satisfaction and loyalty
Resolve complex customer issues and escalations
Collaborate with cross-functional teams to drive process improvements
Analyze customer data and trends to identify areas for improvement

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