ApplyCustomer Delivery Consultant / Salesforce
Posted about 23 hours agoViewed
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💎 Seniority level: Middle, 3+ years
📍 Location: United States
🔍 Industry: Software Development
🗣️ Languages: English
⏳ Experience: 3+ years
🪄 Skills: Project ManagementSQLAgileData AnalysisSalesforceJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeRESTful APIsPresentation skillsDocumentationProblem-solving skillsMS OfficeWritingRelationship managementData modelingCustomer supportCustomer SuccessSaaS
Requirements:
- 3+ years of proven experience in an analytical or business/quality systems environment
- Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
- Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
- Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
- Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
- Must be willing to travel 25%-50%. Possibility exists you would travel international if necessary
Responsibilities:
- Work closely with the team of customer support professionals
- Develop and implement strategies to improve customer satisfaction and loyalty
- Resolve complex customer issues and escalations
- Collaborate with cross-functional teams to drive process improvements
- Analyze customer data and trends to identify areas for improvement
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