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Customer Delivery Consultant / Salesforce

Posted about 23 hours agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLAgileData AnalysisSalesforceJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeRESTful APIsPresentation skillsDocumentationProblem-solving skillsMS OfficeWritingRelationship managementData modelingCustomer supportCustomer SuccessSaaS

Requirements:
  • 3+ years of proven experience in an analytical or business/quality systems environment
  • Familiarity with writing user stories and capturing them in tools such as Agile Accelerator, Jira, Excel
  • Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
  • Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
  • Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
  • Must be willing to travel 25%-50%. Possibility exists you would travel international if necessary
Responsibilities:
  • Work closely with the team of customer support professionals
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Resolve complex customer issues and escalations
  • Collaborate with cross-functional teams to drive process improvements
  • Analyze customer data and trends to identify areas for improvement
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