Client Operations Lead

Posted about 23 hours agoViewed

📍 Location: Canada, Brazil, United States, Mexico, Chile, PST

💸 Salary: 80000.0 - 160000.0 USD per year

🪄 Skills: LeadershipProject ManagementData AnalysisCross-functional Team LeadershipOperations ManagementBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationCI/CDCustomer serviceSEOAgile methodologiesRESTful APIsTrainingClient relationship managementStrategic thinkingProcess improvement

Requirements:

Experience with AI-powered workflow automation tools
A background in scaling operations at high-growth companies
Familiarity with project management and process documentation systems
Demonstrated SEO expertise, driving significant growth at multiple brands

Responsibilities:

Develop, implement, and continuously improve scalable processes
Maintain comprehensive documentation of standard operating procedures
Design and execute training programs that build operational excellence
Create resource materials to support ongoing learning and adoption of new tools
Identify inefficiencies and deploy solutions, collaborating with engineering to create or refine tools
Monitor operational metrics, ensuring processes yield measurable improvements
Recommend and implement corrective measures when needed
Partner with various teams to drive seamless integration of operations with company strategy
Ability to identify opportunities for AI integration into operational workflows
Ensure that operational improvements directly enhance client satisfaction and retention
Support business development initiatives by providing data-driven insights
Designing and optimizing workflows to ensure efficient, high-quality client service delivery
Working cross-functionally with Pod Leaders, Engineering, and Leadership teams to identify and resolve operational friction points
Leveraging advanced AI technologies to automate routine tasks, generate actionable insights, and enhance overall team effectiveness
Acting as a strategic advisor to internal teams to ensure that client expectations are met and exceeded, driving retention and business growth
Create and refine scalable processes that drive efficiency and service excellence
Develop and deliver training programs to empower both new and existing team members
Monitor pod performance and ensure adherence to established procedures
Work with engineering, product, and leadership teams to implement operational improvements
Track key metrics, analyze performance data, and implement strategies for continuous improvement

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