Customer Experience Associate

Posted 2 days agoViewed

📍 Location: United States, all US-based time zones

💸 Salary: 54800.0 - 68500.0 USD per year

🔍 Industry: Healthcare

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailTime ManagementWritten communicationMultitaskingInterpersonal skillsAdaptabilityEmpathyVerbal communicationTroubleshootingActive listeningRelationship managementTechnical supportCRMCustomer support

Requirements:

Outstanding verbal and written communication skills.
Ability to navigate sensitive and high-pressure client-facing situations.
Good judgment and discretion.
Ability to meet and exceed targets.

Responsibilities:

Deliver on the Headway promise.
Resolve inquiries for our Providers and Patients.
Continuously learn and upskill.
Advocate for our providers and patients:

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