Software Engineer (Full Stack, Support)

Posted 1 day agoViewed

💎 Seniority level: Middle, 4+ years

📍 Location: EU, LATAm, Australia, PST

💸 Salary: 45000.0 - 75000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Sybill AI👥 11-50💰 $11,000,000 Series A 8 months agoCRM Artificial Intelligence (AI)SaaS Machine Learning Sales Enterprise Software

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: AWSPythonArtificial IntelligenceFull Stack DevelopmentMachine LearningMongoDBFastAPIREST APINosqlCommunication SkillsAnalytical SkillsProblem SolvingTroubleshootingScriptingSoftware EngineeringDebuggingCustomer support

Requirements:

4+ years of experience as a software engineer or similar. Full-stack or backend experience is a must-have. Experience in early-stage startups is a plus.
Demonstrate strong full-stack development skills, including proficiency in Python, Shell Scripting, experience with AWS (common services), and NoSQL databases such as MongoDB.
Familiarity with AI and ML is nice to have.
Bachelor’s degree in Computer Science or a related field, or equivalent experience.

Responsibilities:

Provide in-depth technical assistance to users, troubleshooting and resolving complex issues related to our product.
Write and maintain scripts to automate specific tasks and handle unique customer cases efficiently.
Investigate reported bugs and incidents, identify root causes, and implement solutions to ensure timely resolution.
Communicate effectively with users to understand their needs, provide solutions, and ensure their success with our product.
Work closely with product, design, and engineering teams to improve our product based on customer feedback and reported issues.
Document customer interactions, feedback, and technical issues systematically, contributing to our knowledge base and product documentation.

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