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Software Engineer (Full Stack, Support)

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💎 Seniority level: Middle, 4+ years

📍 Location: EU, LATAm, Australia, PST

💸 Salary: 45000.0 - 75000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Sybill AI👥 11-50💰 $11,000,000 Series A 8 months agoCRMArtificial Intelligence (AI)SaaSMachine LearningSalesEnterpriseSoftware

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: AWSPythonArtificial IntelligenceFull Stack DevelopmentMachine LearningMongoDBFastAPIREST APINosqlCommunication SkillsAnalytical SkillsProblem SolvingTroubleshootingScriptingSoftware EngineeringDebuggingCustomer support

Requirements:
  • 4+ years of experience as a software engineer or similar. Full-stack or backend experience is a must-have. Experience in early-stage startups is a plus.
  • Demonstrate strong full-stack development skills, including proficiency in Python, Shell Scripting, experience with AWS (common services), and NoSQL databases such as MongoDB.
  • Familiarity with AI and ML is nice to have.
  • Bachelor’s degree in Computer Science or a related field, or equivalent experience.
Responsibilities:
  • Provide in-depth technical assistance to users, troubleshooting and resolving complex issues related to our product.
  • Write and maintain scripts to automate specific tasks and handle unique customer cases efficiently.
  • Investigate reported bugs and incidents, identify root causes, and implement solutions to ensure timely resolution.
  • Communicate effectively with users to understand their needs, provide solutions, and ensure their success with our product.
  • Work closely with product, design, and engineering teams to improve our product based on customer feedback and reported issues.
  • Document customer interactions, feedback, and technical issues systematically, contributing to our knowledge base and product documentation.
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