Customer Success Associate IV

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Requirements:

• 5+ years of frontline customer support/success experience in a startup, healthcare or other complex environment
• 3+ years of healthcare experience in one (or more) of the following settings: Pharmacy, Clinical, Hub Service, Benefits Provider
• 3+ years of experience engaging and retaining strategic customers or vendors
• BA/BS or equivalent years of work experience
• Fertility experience

Responsibilities:

• Teach, train, and empower new clinic users from your market on the Alto Connect platform and Alto processes
• Confidently communicate how Alto addresses common pain points encountered by clinic back-office procedures
• Resolve internal workflow needs to ensure that clinics consider Alto their preferred pharmacy partner
• Partner closely with other members of the Growth Team, including Partnership Managers (Sales)
• Document and track clinic issues, feedback, and requests - escalating as needed
• Work cross-functionally to design relevant solutions for roadblocks with clinic adoption
• Develop and implement initiatives to increase Alto engagement and retention
• Provide Voice of the Customer feedback to Product & Engineering