ApplyDirector, Enterprise Customer Success Management
Posted about 9 hours agoViewed
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💎 Seniority level: Director, 12+ years
📍 Location: United States
💸 Salary: 153600.0 - 240000.0 USD per year
🔍 Industry: Healthcare
🗣️ Languages: English
⏳ Experience: 12+ years
🪄 Skills: LeadershipProject ManagementSQLData AnalysisPeople ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentStrategic ManagementCommunication SkillsMentoringPresentation skillsProblem-solving skillsAccount ManagementNegotiation skillsReportingData visualizationTeam managementStakeholder managementCRMFinancial analysisCustomer Success
Requirements:
- 12+ years of strategic Customer Success or account management experience.
- 7+ years of experience leading a Customer Success or account management team.
- Deep understanding of the healthcare landscape, including pharmaceutical, PBM, and health plan operations (a significant plus).
Responsibilities:
- Serve as the primary relationship owner for key enterprise partners, including pharmaceutical companies, PBMs, health plans, and digital health organizations.
- Develop and execute comprehensive customer success strategies that align with Alto’s sales and business goals.
- Build, lead, and mentor a team of Customer Success and Implementation Managers.
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