Permit Operations Lead (Fully Remote)

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Requirements:

• 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.
• Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
• Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
• Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
• Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.
• Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
• Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.
• Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

Responsibilities:

• Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
• Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
• Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
• Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.
• Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
• Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.