Principal Product Manager, New Rider Experience / Loyalty

Posted about 13 hours agoViewed

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💎 Seniority level: Principal, 10 years

📍 Location: United States, Canada

🔍 Industry: Shared Micromobility

🏢 Company: Lime

⏳ Experience: 10 years

🪄 Skills: LeadershipProject ManagementData AnalysisProduct ManagementUI DesignUser Experience DesignProduct OperationsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsMobile testingCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsData visualizationStakeholder managementStrategic thinkingCustomer SuccessA/B testing

Requirements:

Minimum 10 years of experience in product management within a tech or startup environment.
Proven track record of managing and launching either successful consumer-facing Onboarding/Activation or Loyalty products.
Strong analytical and problem-solving skills.
Excellent communication and team collaboration abilities.
Bachelor’s degree in Business, Engineering, Computer Science, or related field.

Responsibilities:

Lead the development and optimization of Lime's mobile application to build an amazing rider experience that makes it easy to get started on Lime and want to keep coming back.
Drive continuous improvement of the rider journey, focusing on usability and satisfaction.
Be the voice of Riders, analyzing user feedback, customer research and market trends to inform product strategy and roadmaps.
Collaborate cross-functionally with engineering, design, and marketing teams to implement new features.
Manage the entire product lifecycle from conception to launch and post-launch analysis.
Prioritize product backlog and development efforts to align with business goals.
Establish and track key performance indicators to measure product success.

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