ApplyField Service Administrator
Posted about 5 hours agoViewed
View full description
💎 Seniority level: Junior, High School diploma or equivalent experience required; Previous PEMB experience (2+ years), Previous experience in Sales (3+ years), Previous Customer Service experience (3+ years)
📍 Location: United States
⏳ Experience: High School diploma or equivalent experience required; Previous PEMB experience (2+ years), Previous experience in Sales (3+ years), Previous Customer Service experience (3+ years)
🪄 Skills: Data AnalysisCommunication SkillsMicrosoft ExcelCustomer serviceWritten communicationExcellent communication skillsReportingTroubleshootingRelationship managementSales experienceCRM
Requirements:
- High School diploma or equivalent experience required
- Prefer previous experience in at least two of the following areas
- Previous PEMB experience (2+ years)
- Previous experience in Sales (3+ years)
- Previous Customer Service experience (3+ years)
- PEMB experience is highly desired
- PC competent (including Excel, Word, and Access)
- Excellent communication skills (oral and written)
Responsibilities:
- Serve as the primary point of contact for incoming customer communications
- Develop and nurture customer relationships through email and call center communication
- Support field service teams by managing CRM workflows
- Troubleshoot and help resolve customer issues by collaborating with internal teams
- Analyze survey responses and present findings to leadership for strategic action
- Compile weekly and monthly reports for management
- Offer data-driven insights to support management decisions
- Liaison between customers and company departments to facilitate smooth resolutions
- Distribute customer surveys to collect insights on service performance
Apply