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IT Technical Support Specialist
Posted 6 days agoViewed
💎 Seniority level: Middle, 4+ years
🏢 Company: OneStudyTeam👥 251-500🫂 Last layoff over 2 years agoClinical TrialsSoftware
⏳ Experience: 4+ years
Requirements:
- 4+ years in IT support, system administration, or related roles.
- Strong experience in macOS support and troubleshooting for a remote-first team.
- Experience managing a fleet of Apple devices, including MDM solutions like Jamf or VMware Workspace ONE UEM.
- Hands-on experience with IAM solutions (Okta, Microsoft Entra).
- Experience working with IT ticketing systems (Jira, Confluence, or similar).
- Experience with Jira configuration and administration
Responsibilities:
- Provide day-to-day IT support for employees, ensuring smooth operation of Mac and SaaS-based environments.
- Troubleshoot and resolve IT issues related to hardware, software, network connectivity, and cloud services.
- Onboard and offboard employees, ensuring timely provisioning/de-provisioning of user accounts, hardware, and software access.
- Maintain and improve IT support documentation, including processes, troubleshooting guides, and IT policies.
- Develop scalable policies for managing workstations and mobile devices that meet security and compliance requirements.
- Oversee the company's fleet of Mac workstations and mobile devices, ensuring compliance with security best practices.
- Manage and optimize IT tools, including IAM solutions (Okta, Microsoft Entra), MDM platforms (Jamf, VMware Workspace ONE UEM), and IT ticketing systems (Jira, Confluence).
- Monitor and maintain security tools, including VPN, centralized antivirus (CrowdStrike), and endpoint management solutions.
- Conduct periodic security reviews of IT activities, logs, and system configurations to prevent unauthorized access and vulnerabilities.
- Stay current on security threats, vulnerabilities, and industry best practices, applying them to internal IT operations.
- Collaborate with security, IT, and engineering teams to implement necessary IT resources as the company scales.
- Assist in deploying and managing VPN solutions, ensuring secure remote access for employees.
- Support asset control and access management, ensuring accurate tracking and governance of IT resources.
- Evaluate and recommend improvements to IT processes, focusing on automation and efficiency.
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