Partner Portal Lead Analyst

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Requirements:

• Bachelor’s Degree or higher from (completed and verified prior to start) from an accredited institution and five (5) years of experience in customer service, operations or OTC roles in a private, public, government or military environment
• OR
• High School Diploma/GED or higher from a (completed and verified prior to start) and a minimum 8 (8) years of experience in customer service, operations or OTC roles in a private, public, government or military environment
• Advanced English
• Ability to prioritize tasks, solve problems, communicate properly and lead team members

Responsibilities:

• Support the onboarding of Customers to enable use and engagement of Partner Portal
• Support Level 1 Partner Portal incidents raised by internal and external users including Partner Portal access requests, user admin and technical issues from intake to resolution.
• Troubleshoot errors between Partner Portal, ERPs and other system from which various type of data is pulled
• Support Portal deployment activities including but not limited to testing, data validation, user maintenance and asset/content uploads
• Provide guidance to team members on tasks and priorities based on Team Leader direction
• Other Portal and/or customer onboarding tasks assigned by Team Leader