ApplyCO Analyst - Customer Care with French (m/f/x)*
Posted about 7 hours agoViewed
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💎 Seniority level: Junior, 1-2 years
📍 Location: Poland
🔍 Industry: Healthcare
🗣️ Languages: English, French
⏳ Experience: 1-2 years
🪄 Skills: SalesforceSAPCommunication SkillsProblem SolvingCustomer serviceOrganizational skillsAccount ManagementFluency in EnglishCustomer supportCustomer Success
Requirements:
- Bachelor's degree or higher from an accredited university
- 1-2 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
- Fluent in English and French
Responsibilities:
- Providing Excellence in Customer Service to Solventum Customers through order management, account management, issue resolution and essential business communication
- Customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints
- Assisting customers solving queries with product & delivery issues in the areas of recalls, returned goods, proof of delivery and freight claims.
- ensuring high quality complaint handling, complying with accepted quality and quantity standards as well as ensuring efficient customer service
- Contacting internal clients and demonstrating high skills in building relations with customers
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