Partner Portal Analyst

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Requirements:

• Bachelor’s Degree or advanced student from (completed and verified prior to start) from an accredited institution and five (5) years of experience in customer service, operations or OTC roles in a private, public, government or military environment
• OR
• High School Diploma/GED or higher from a (completed and verified prior to start) and a minimum eight (8) years of experience in customer service, operations or OTC roles in a private, public, government or military environment
• Proficient in Excel and Data Analysis
• Advanced English

Responsibilities:

• Support the onboarding of customers to enable the use and engagement of the Partner Portal
• Support Level 1 Partner Portal incidents raised by internal and external users including Partner Portal access requests, user admin management and technical issues from intake to resolution
• Troubleshoot errors between Partner Portal, ERPs and other system from which various types of data is pulled
• Support Portal deployment activities including but not limited to testing, data validation, user maintenance and asset/content uploads
• Other Portal and/or customer onboarding tasks as assigned by Team Leader