VP of Product and Consulting

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Requirements:

• 15+ years of leadership experience at a consultancy with a focus on digital transformation, strategy, and product development.
• Proven ability to lead high-performing teams, mentor talent, and foster a culture of accountability and excellence in a virtual environment.
• Expertise in translating complex challenges into actionable strategies and aligning cross-functional teams to deliver results.
• Client-focused thought leader known for driving innovation and inspiring confidence among stakeholders.
• Agile, collaborative, and able to thrive in a start-up environment where ambiguity exists, priorities shift rapidly, and lean operations are required.
• A “roll up the sleeves” leader who balances strategic vision with hands-on problem-solving.
• Constantly exploring new technologies and methodologies to improve customer solutions and internal processes.
• Experienced in leading and driving change in a remote work environment.
• Passionate about serving others and aligning teams around a vision bigger than themselves.

Responsibilities:

• Develop and refine playbooks, templates, and frameworks that represent the Servant Way of serving customers and delivering work.
• Establish best practices that empower teams to deliver on client requests for visibility, revenue generation, and digital transformation.
• Define clear roles, performance metrics, and accountability structures to ensure team alignment with Servant’s mission and client objectives.
• Function as a member of the Executive Leadership Team, providing direction and decision-making for near-term issues and long-term strategic initiatives.
• Partner across departments to integrate client strategies with technical feasibility, growth opportunities, and product capabilities.
• Lead teams to deliver value-driven, actionable strategies, supporting client goals such as visibility, revenue growth, and digital storytelling.
• Build strong client relationships as a trusted advisor, maintaining long-term partnerships and positioning Servant as a thought leader.
• Represent and amplify the voice of the client within Servant to maintain a client-centric approach across all decision-making forums.
• Maintain a pulse on engagement health and customer sentiment, proactively solving issues while identifying upsell/cross-sell opportunities for revenue generation.
• Oversee a team that ensures projects meet budget, scope, and timeline requirements.
• Develop and communicate a clear vision for how Servant builds products for its customers, ensuring alignment with business objectives.
• Identify market opportunities and create a roadmap of product capabilities, including product advisory, innovation, management, design, development, optimization, and ongoing customer support.
• Oversee the entire product lifecycle, from ideation to launch, ensuring products meet customer expectations and business goals.
• Constantly explore new ways and tools to streamline and automate product development, ensuring nimbleness, profitability, and high-quality output.
• Lead and mentor the Consulting, Product Management, Product Design, User Research, Data Science, and Engineering teams.
• Establish best practices and frameworks that represent the Servant Way of serving customers and delivering work.
• Define clear roles, performance metrics, and accountability structures to ensure team alignment with client objectives and mission impact.
• Ensure business unit profitability by effectively managing resources and allocating talent across consulting and product initiatives.
• Forecast incoming work via the sales pipeline to ensure: Talent availability to serve clients. Proactive sourcing of contract services through Servant Talent. Efficient allocation of team members to maximize delivery and over-deliver on client needs.
• Establish KPIs to measure the effectiveness of consulting and product strategies, tracking client success.
• Collaborate with the Executive Leadership Team to streamline cost and operational processes.
• Actively involved with customers, maintaining a 25% billable utilization rate.
• Serve as an active voice in the community through speaking engagements, panels, podcasts, and industry events.
• Travel up to 50% to support client relationships, team leadership, and business development activities.