Lead Technical Writer, Developer Experience

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Requirements:

• Bachelor’s degree in Computer Science, Engineering, Technical Writing, or a related field (or equivalent experience), plus 5+ years writing technical documentation for software development or APIs.
• Strong understanding of programming fundamentals, version control (e.g., Git), CI/CD pipelines, and Agile processes. Comfortable using developer tools, common IDEs, and languages such as HTML, MDX/Markdown, etc.
• Solid grasp of RESTful API design principles, familiarity with API testing tools such as Postman, and hands-on experience documenting APIs (including troubleshooting and best practices).
• Proficiency with platforms like Confluence, GitHub, ReadMe, or Redocly; experience with open-source doc frameworks (e.g., Jekyll, Docusaurus, MkDocs); and knowledge of Swagger/OpenAPI for REST API documentation.
• Experience using AI to improve documentation and workflows; willingness to learn and experiment with new AI tools and technologies; strong understanding of AI concepts and capabilities.
• Exceptional writing, editing, and proofreading abilities—capable of translating complex technical details into accessible, concise documentation.
• Adept at working independently and as part of cross-functional teams in a fast-paced environment, engaging seamlessly with product managers, engineers, and QA.
• Prior exposure to cloud-based services, APIs, SDKs, or developer tools; startup experience, and FinTech/online payments industry knowledge are highly desirable.

Responsibilities:

• Write and maintain clear, concise, and comprehensive documentation for software development tools, APIs, SDKs, and libraries.
• Manage the API reference documentation, and create a framework and process for collaborating with engineers while maintaining a central theme and tone.
• Utilize AI-powered writing tools to generate content, improve clarity, and ensure consistency.
• Explore and evaluate new AI tools and technologies to enhance documentation workflows.
• Collaborate with product managers to create best-in-class technical guides that align with product roadmaps and developer needs.
• Partner with engineers to establish and maintain a unified API documentation style, ensuring a consistent tone and structure.
• Design processes that empower engineers to efficiently manage and update API documentation, providing templates, guidance, and tools.
• Write and maintain developer-focused content—including tutorials, reference docs, and sample code—that clearly illustrates integration and customization.
• Create and deliver targeted release notes for merchants, developers, and internal staff, ensuring effective communication of product changes.
• Gather feedback from stakeholders and the developer community to refine documentation for clarity, usability, and technical accuracy.
• Champion Developer Experience best practices, staying current on new technologies to keep docs relevant and comprehensive.
• Use qualitative and quantitative measures to assess the performance of developer documentation experience.