Clinical Systems Support Assistant - Remote - Mexico

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Requirements:

• Educated to High School level education or equivalent experience
• Minimum 1 year experience in an office customer service environment
• Good standard of written and spoken English
• Proficient in the use of common office software
• Self-motivated individual who can positively contribute to a team environment
• Able to work independently or in a multi-disciplinary team
• High attention to detail
• Ability to prioritize and handle multiple projects simultaneously

Responsibilities:

• Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies
• Assist with the tracking of training as required for Worldwide, vendor, and study and site personnel
• Assist with project communications, including meeting minutes and agendas and scheduling of calls
• Assist with tracking deliverables and milestones records retention and Trial Master File management
• Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department
• Respond to and resolve support requests, including monitoring and following up on outstanding support requests to meet Service Level Agreements
• Advise Clinical Systems Support Lead of any ongoing or repeat support issues
• Perform support accurately and efficiently to ensure the smooth operation of services and rapid issue resolution to meet SLAs
• Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel
• Contribute to incident management
• Maintain and control access to various systems for both in-house and vendor systems
• Participate in process and quality improvement efforts to increase overall operational efficiency
• Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company
• Perform other duties as assigned