ApplyL1 Helpdesk Salesforce (Remote Philippines only)
Posted about 20 hours agoViewed
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💎 Seniority level: Middle, 3+ year
📍 Location: Philippines, UTC+8
🔍 Industry: Salesforce
🏢 Company: Brixio👥 11-50💰 Seed about 9 years agoEnterprise SoftwareReal Estate
⏳ Experience: 3+ year
🪄 Skills: SalesforceCommunication SkillsProblem SolvingCustomer serviceAttention to detailTroubleshootingTechnical supportCRM
Requirements:
- 3+ year of experience in an IT helpdesk or technical support role.
- Basic knowledge of Salesforce CRM (Admin knowledge is a plus).
- Strong problem-solving and troubleshooting skills.
- Ability to communicate effectively with non-technical users.
- Experience with ticketing systems and remote support tools.
- Strong attention to detail and customer service orientation.
Responsibilities:
- Provide first-level technical support for Salesforce users.
- Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation.
- Escalate complex technical problems to L2/L3 support teams.
- Assist with user account management, password resets, and permission adjustments.
- Document incidents, resolutions, and recurring issues for knowledge base updates.
- Educate users on Salesforce best practices and system functionality.
- Collaborate with internal teams to ensure smooth system performance.
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